Assistant Store Leader, Operations
3 days ago
CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment.
If you're creative, team spirited and have a passion for modern design, then join the team as Assistant Store Leader, Operations.
You are our merchandising visionary-and the leader of our back-of-house operations. Under the direction of the Store Leader and in partnership with the Assistant Store Leader, Visual you lead the merchandising team to set the stage for all store activities through an organized storeroom and accurate inventory. Both creative and strategic, you have a passion for logistics and energetic attitude to plan and communicate the overall merchandise design vision to your team. With an interest in leading store operations, you're a master of efficiency, ensuring things run smoothly in the back of the store as well as the front. You lead, direct and delegate the flow of product from receiving to the sales floor. Mentorship is also key. You lead, educate and empower your team to deliver great service to their internal and external customer while encouraging professional development.
**A day in the life as an Assistant Store Leader...**
- In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
- Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
- Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
- Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
- Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
- Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
- Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
- Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
- Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.
**What you'll bring to the table..**
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- Strong communication, interpersonal, and problem solving skills
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
**We’d love to hear from you if you have**
- 2+ years customer service or retail leadership experience
- High school diploma/GED or equivalent, Associate degree or equivalent preferred- Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
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