Server's Assistant/ Support

4 days ago

Victoria, Canada Oak Bay Beach Hotel Full time

The Oak Bay Beach Hotel, recently named **the Best #5 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you.

**Service Assistant**

Working to the core values and operational standards of the Oak Bay Beach Hotel, and as a key member of the hotel Food and Beverage Team, the F&B Support role is responsible for assisting with the efficient and effective day to day customer service of the Snug Pub and provides support to the service team; maintaining consistently exemplary guest service.

**This position requires availability on Friday and Saturday nights**

**Responsibilities**
- Assist the food & beverage team with day-to-day restaurant service
- Ensure all areas of the restaurant are kept clean
- Provide all guests of hotel with consistent service
- Motivate and engage team members to consistently deliver the best possible service to guests
- Actively lead by example and maintain a supportive, positive and engaging profile
- Resolve guest concerns efficiently and courteously
- All other duties as assigned

**Qualifications**
- Previous experience within the food and beverage industry preferred.
- Sincere customer focus and true appreciation for the guest experience.
- Highly organized, able to prioritize the guest experience while supporting the F&B service team
- Proven ability to multi-task and set priorities based on a constantly changing business environment.
- Effective decision-making abilities coupled with sound judgment.
- Strong personal integrity with an innate desire to work in an ethical manner.
- Must be available Friday and Saturday nights.

**Job Types**: Full-time, Permanent

Pay: $20.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Experience**:

- Hospitality Industry: 1 year (preferred)
- Food & Beverage: 1 year (preferred)

Licence/Certification:

- Serving it Right (preferred)

Work Location: In person

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