Operations Investment Section Manager

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:

- Are you an inspiring leader who motivates others?
- Are you driven to deliver a superior client and employee experience?
- Do you enjoy challenges?

Then this position is for you

Managing at National Bank Investments Operations, is participating in the transformation that will have a direct impact on our clients. We are in search of a section manager who will have the responsibility of accompanying and supporting a team of senior agents and analysts (13 employees). You will be in a leadership role overseeing that operations are running smoothly, assuring that files are processed quickly and efficiently while keeping the members of your team engaged. The whole of our activities cover account openings, document management, account transfers, account management, securities management, and operational support for our partners.

**Your role**:

- Engage and manage employees independently to achieve the business plan
- Ensure that your section’s operations run smoothly in order to achieve your department’s productivity and quality objectives, as well as their compliance with policies, standards and procedures
- Monitor support activities and implement controls to maximize the efficiency and quality of operations, while contributing to their development
- Contribute to various analyses, research initiatives or special projects that have a significant impact on the Bank’s profitability and efficiency
- Establish and maintain effective communication with the various stakeholders involved in the section’s activities
- Make sure that employees’ knowledge is developed and kept up to date through personalized coaching
- Implement and monitor development plans
- We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

**Competencies required**
- Bachelor’s degree in a related field and 4 years of relevant experience OR master’s degree and 2 years of experience OR university certificate/undergraduate diploma from the National Bank University Program and 6 years of relevant experience
- Experience in personnel management and/or coaching
- Experience in banking/investments
- Experience planning and organizing work based on volume, resources and priorities

**Preferred competencies**
- Experience managing operational performance (KPIs, deadlines, quality) and group performance (synergy and teamwork), an asset
- Experience optimizing processes and operations
- Knowledge of investment products and brokerage accounts
- Ability to manage change
- Ability to communicate with and motivate a team
- Ability to communicate effectively in English (for dealing with English-speaking partners outside Quebec)
- Your benefits:_

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**_ We're putting people first :_**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
- Ready to live your ambitions?_
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