In Home Technician

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
**Who we’re looking for**

We are looking for an In Home Technician - in Thunder Bay to be a part of our team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Compensation for this role is based on a piecework model, providing you with autonomy over your earnings.
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Receive mentorship from NCC, HE and other roles outside Tech Ops
- Work for an organization committed to environmental protection.
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

**What you’ll do**:

- Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.
- Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services.
- Inform customers of enhanced company products to secure increased sales.
- Complete company documentation pertaining to calls in accordance with the department processes and standards.
- Complete all assigned projects within established time parameters and standards.

**What you bring**:

- Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
- Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation
- Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record.
- Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays.
- Willing and able to work in adverse weather conditions.
- Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.
- Work in crouched position and work in confined spaces, such as attics and crawl spaces.
- Must have knowledge in Wi-Fi and general computer troubleshooting skills.
- Previous technical Telecommunications experience considered an asset but not a requirement.
- Possess and maintain a vehicle (and insurance) that meets Rogers specifications and safety standards
- Possess and maintain appropriate tools and equipment to perform the duties

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 303057

Posting Notes: Customer Experience