Full-time Supervisor, Sales and Kiosks at Sherway Gardens Mall

**Full-time Supervisor, Sales and Kiosks at Sherway Gardens Mall**

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

**It takes a village, join us.**

When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

**We are seeking a passionate Supervisor, Sales and Kiosks in Sherway Gardens Mall to join our village.**

Find your place at Thermea Spa Village Whitby.

**What we stand for**

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

**What we need**

Reporting to the Marketing Manager and Community Relations Manager, the **Kiosk Supervisor** will be responsible to ensure the smooth operations of Thermea Spa Village Whitby’s temporary kiosks locations for the duration of the holiday season. The incumbent’s main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

**What you’ll do**
- Train and coach kiosk agents;
- Assist with planning work schedules; managing unexpected events and emergencies
- Assist in the management of inventories, orders;
- Act as a resource person for kiosk agents (managing complaints and special requests);
- Follow the established scripts to respond to the needs of our guests, in accordance to established standards;
- Identify problems and propose solutions;
- Prepare reports;
- Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks;
- Perform other related tasks.

**Profile needed**

**What is the profile needed in order to be successful in this position**
- College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
- Experience in customer service or sales, an asset;
- Minimum of one year’s experience in leading a team;
- Excellent customer service and problem-solving skills
- Available and able to travel quickly between the various kiosk locations;
- Excellent MS Office skills and adept at learning new technologies;
- Excellent verbal and written communication and interpersonal skills;
- Possess good sense of organization, planning and monitoring, as well as great professional rigor;
- Ability to work under pressure and meet tight deadlines;
- Capacity to work under pressure in a fast-paced and constantly evolving environment.

**When**

Full-time and / or part-time - 8 week contract - variable hours (days, evenings, weekends and holidays).

**How**

Send us your resumé and cover letter by clicking ‘Apply’ below.