Security Site Supervisor

Security Site Supervisor - Full Time - Sherway Gardens Mall

Position: Site Supervisor

Site: Sherway Gardens Mall - 25 The West Mall, Etobicoke.

Category: ESA - Overtime after 44 hours

Hours: Monday to Friday - 0800-1600

Status: Full-Time Permanent

Pay rate: $27.61/hour

Internal Posting Date: October 29, 2025

Internal Closing Date: November 5, 2025

External Closing Date: November 12, 2025

Site Description:
CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.

**Job Description**:
You will supervise the day-to-day operations of the security team at Sherway Gardens, ensuring all security functions run smoothly, effectively, and efficiently. Your leadership will help maintain an optimal balance between protection, customer service, and operational excellence.

- Lead, mentor, schedule, and evaluate mall security officers
- Monitor and maintain security coverage across all zones, entrances, common areas, service corridors, and parking facilities
- Oversee the reporting and investigation of incidents (suspicious activity, theft, medical emergencies, disturbances, trespassing, etc.)
- Respond to emergency events, coordinate with external services (police, fire, EMS), and lead the security team in executing emergency protocols
- Regularly perform or supervise patrols (foot, vehicle, CCTV) to detect and deter risks
- Enforce mall policies, by-laws, codes of conduct, and property rules (including the Trespass to Property Act, fire safety, health & safety)
- Work closely with property management, tenant representatives, and law enforcement bodies to maintain security standards, share information, and execute joint operational plans
- Coordinate, review, and provide feedback on daily and weekly security reports, logs, rosters, incident files, and other documentation
- Facilitate training, drills, and briefings (e.g. customer service, safety, emergency response, active assailant, first aid, evacuation)
- Conduct regular inspections to ensure safety, compliance, and identification of security or maintenance issues
- Take part in new tenant onboarding, providing security orientation and integration into security protocols
- Participate in strategic planning, continuous process improvement, and the development of security policies, procedures, and best practices
- Act as escalation point for site-level security matters and enforce accountability within the team

Qualification & Skills

- A minimum of 3-5 years’ experience in security operations, with at least 1-2 years in a supervisory or leadership capacity
- Strong knowledge of security best practices, emergency response, physical security, investigation, loss prevention
- Demonstrated conflict resolution and de-escalation ability
- Strong critical thinking, situational awareness, and decision-making under pressure
- Comfortable using CCTV systems, access control systems, security software, radios, mobile devices
- Ability to manage multiple priorities, multitask, and meet tight deadlines

Prerequisites:

- Valid Ontario Security Guard license
- Valid Standard First Aid & CPR Level C
- Proof of 2 Doses for Covid 19

Why choose Paladin?

- Opportunities for training and professional development
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Work today, get paid today—daily pay available

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you