Operations Supervisor

**You belong at Day & Ross.**

Operations Supervisor

Full-time

Moncton, NB

Hours: Sunday - Thursday 8pm - 4am + Occasional Weekend flexibility as

As an Operations Supervisor, supervise overall dock operations (drivers and dock), including day to day processes and procedures, to ensure safety and optimal dock performance. This position is critical to customer service and key to ensuring that on-time service requirements are being met.

How You’ll Help:

- Provide daily guidance and motivation to Dock Workers (employees and agency workers), Administration staff and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.
- Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal/ Operations Manager in a timely manner.
- Communicates monthly performance stats to the team to help measure, develop and improve operational performance.
- Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
- Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
- Hold effective, weekly tailgate/ toolbox meetings and ensure safety issues are addressed.
- Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
- Ensure the schedule for the terminal is followed.
- Works with the Terminal/ Operations Manager to track monthly performance stats for the dock.

Your Skills and Experience:

- Post-secondary education, preferably in operations, logistics, or business
- A suitable combination of education and experience may be considered
- Minimum of five years experience in the transportation industry or warehousing industry, preferably dock operations
- Previous leadership experience and/or experience in the transportation industry are strong assets
- Computer literate in Excel and Word
- Equipment knowledge is an asset
- Results focused; Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
- Proficient in MS Outlook, Excel & Word; experience with AS400, an asset; ability to learn new programs
- Strong problem-solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
- Exceptional interpersonal and leadership skills to manage demands and resolve issues with dock workers, drivers, coworkers, etc.
- Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset
- Must be a self starter; Sound judgement and business acumen in developing and successfully implementing strategies to achieve corporate objectives; strong long
- and short-term strategic planning skills
- Superior interpersonal & communication skills; direct, clear and professional presentation of information and the ability to relay information (verbal and written) between several parties to deliver a positive customer experience
- Must be able to work under a flexible work schedule
- Must be a hands-on operator, trainer, coach and mentor
- Must be able to build and maintain relationships

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._