Team Lead, Funding

**General Bank of Canada is a Schedule 1 Chartered bank headquartered in Edmonton, Alberta, and part of the Wheaton Group.** Our journey began in the 1950s with an entrepreneurial spark that has grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across automotive, aviation, and commercial sectors.

At GBC, our core values of **Trust**, **Discipline**, **People**-**Centric** **Approaches**, and **Innovation** drive every decision we make. We leverage our nimble structure to pioneer forward-thinking banking solutions in the digital era. Proudly certified as a **Great** **Place** **to** **Work** for six consecutive years, we’re dedicated not only to transforming banking but also to making real impact in the communities we serve. Since 1969, our ongoing partnership with **United** **Way** has fueled volunteer initiatives, fundraising, and community programs that truly change lives. When you join our team, you’re contributing to a future where innovation and community go hand in hand. We love it here and know you will too

The Opportunity

General Bank of Canada is looking for a permanent, fulltime **Team Lead, Funding & Dealer Services** to join as a key contributor with the Bank’s Funding & Dealer Services team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the Bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Manager, Lending Support, the Team Lead, Funding & Dealer Services will provide leadership and support to the Manager with training, client escalations, process improvements and support to funding and dealer services team members. The Team Lead will maintain and help manage all loan processing functions and workflows and serve as a guide and advisor for the administration team and will also be hands-on in the preparation, processing, and funding of retail auto loans.

This role will ensure accuracy and efficiency in the processing of retail auto-loan documents, documentation, compliance, and funding of the loans and will, with the Manager, review processes on a regular basis to ensure optimum efficiency while maintaining the customer service focus. The Team Lead will ultimately ensure that operations continue to meet or exceed GBC customer service standards.

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Please_**_ note that both internal and external applicants are being considered for this posting._**

Position Responsibilities

**Loan Processing & Administration**

- Responsible for the timely creation, auditing, entering, and funding of loan files daily and ensuring that said loans follow GBC loan workflows, processes, and procedures.
- Investigate and resolve any loan inquiries or transaction irregularities received from GBC customers, banks and or any internal sources to avoid potential discrepancies.
- Work with the Manager, Lending Support to resolve and recognize inconsistent, insufficient and/or irregular information in loan documentation so that GBC may maintain compliance with legislation.
- Process and prepare loan renewals or cancellations to ensure timely and accurate documentation of records.
- Complete critical checks in the banking platform (PPLUS) to ensure accuracy in loan information and correction of any errors.

**Dealer Support**

- Responsible for reviewing and maintaining lien registration reports, as well as creating new manual registrations, lien amendments, renewals, and manual discharges. Supports reporting requirements by reviewing and maintaining lien registration reports as required.
- Resolve escalated issues raised by Dealerships through research, clarifying questions and providing alternative solutions when required that comply with the Bank’s policies and procedures. Also provide support to the GBC and First Canadian Reps with any inquiries and by resolving issues efficiently and accurately.
- Provide support for the legal team with administration and conducting of searches for lien, corporate and land as required.
- Provide feedback opportunities for improvements on policies and procedures by making recommendations for improving the quickness and efficiency of departmental processes. Actively participate in creating a culture of continuous improvement as it relates to the procedures, tasks to ensure we are focused on elevating the experience of our internal partners and external partners at GBC.

**Leadership**

- Assist in training, knowledge share and support of team members in all aspects of the loan processing cycle.
- Support continuous improvement of administrative team processes by committing to generating ideas specific to improving the loan processing cycle.
- Help monitor team member workload and loan processing volumes in order to assist team members in maintaining maximum administrative efficiency.
- Support the Administration Manager and administration team by being a knowledge expert for general loan questi