IT Systems Support Analyst

2 weeks ago

Windsor, Canada Electromac Full time

**IT Systems Support Analyst - Contract (4 months with the possibility of being extended)**

**Primary Responsibilities**:

- Provides front-line service to CCTS users on software and hardware related problems.
- Ability to troubleshoot Server and Network related issues.
- Escalate call and tickets when necessary.
- Meet ticket SLA requirements.
- Create, maintain support manuals and other documentation.
- Setup and dispose obsolete end user hardware.
- Responsible for Software License tracking.
- Purchase Computer parts and accessories
- Running reports to analyze common complaints and problems.
- Diagnose and troubleshoot technical issues.
- Remotely supporting users
- Comply & Enforce Company Policies
- Other Duties as assigned.
- Support Shopfloor software and hardware


**Minimum Qualifications**:

- Knowledge of Microsoft products: office365; Windows 7/10
- Knowledge of various network devices like Hubs, Routers, NIC, etc.
- Knowledge of various HW and SW.
- Knowledge of Active Directory, DNS & DHCP.
- Excellent organizational skills
- Project management skills.
- Superior communicational skills both verbal and written
- Team player qualities: accountability, adaptability, and motivation

**Preferred Qualifications**:

- University degree or diploma in Information Technology and/or equivalent business experience
- 2-5 Years Server, Network & Computer Support
- Support in Manufacturing setting is a plus
- Cisco CCNA Certification.

Cleveland-Cliffs is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The company is vertically integrated from mining through iron making, steelmaking, rolling, finishing and downstream with hot and cold stamping of steel parts and components.
- We thank all who apply, but only applicants selected for an interview will be contacted._
- Cleveland-Cliffs Inc., including its affiliates and subsidiaries (collectively, “Cleveland-Cliffs”), is an equal opportunity employer and complies with its obligations under applicable human rights legislation. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability, or other protected grounds under applicable human rights legislation. Cleveland-Cliffs requires all prospective employees to undergo a pre-employment background check._

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