Income Processing Associate

BUSINESS SERVICES DIVISION
PURPOSE SUMMARY
The Income Processing Associate is responsible for handling various aspects of income processing, including data entry and verification. This role requires attention to detail, strong analytical skills, handling sensitive information, and the ability to work efficiently in a fast-paced environment.
This role will process incoming physical mail and constituent donations in a timely manner and maintain electronic funds information. The Income Processing (IP) Associate reports to the Income Processing Manager and supports all tasks related to Accounts Receivable.
MINISTRY FOCUS
Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. Every Staff member at Compassion Canada will:

- Agree with Compassion Canada’s core documents, including a Statement of Faith.
- Conduct themselves in a Christ-like manner at work and outside the workplace.
- Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer.
- Pray with staff or supporters when requested or deemed appropriate.

WHAT YOU DO MATTERS
TASKS & RESPONSIBILITIES
- Open & process incoming physical mail at the London Office building.
- Enter and verify income data from various sources into the company's financial systems.
- Ensure timely and accurate processing of income-related corporate actions.
- Respond to inquiries regarding income processing and resolve any discrepancies or issues.
- Adhere to company policies, procedures, and regulatory requirements.
- Perform regular quality checks to maintain high standards of accuracy in income processing.
- Prepare and process bank deposits and other payments.
- Enter revenue batches for cash/cheque/EDI/Credit card payments.
- Process donations received through the website.
- Update EFT and Credit Card payment information.
- Provide excellent customer service to internal and external clients.
- Respond to ad hoc reporting and analytics requests.
- Perform other duties as assigned or required.

WHO YOU ARE MATTERS
KNOWLEDGE, SKILLS & ABILITIES
- Excellent organizational skills and meticulous attention to detail.
- Excellent oral and written communication abilities.
- Demonstrated ability to deal with highly sensitive and confidential material and situations.
- Organizational skills with experience in coordinating details.
- Ability to work well independently and part of a collaborative cross-departmental team.
- Self-starter: Work autonomously and as part of a team.
- Strong analytical and problem-solving skills.
- High level of integrity, professionalism, teamwork, and ability to deliver within short deadlines.
- Works collaboratively with peers and management in a cohesive team environment.
- Working knowledge of Microsoft Office Suite.

WHAT YOU BRING MATTERS
EDUCATION & EXPERIENCE
- Completion of high school diploma.
- Accounts receivable experience is an asset.
- Administrative experience in a not-for-profit organization is beneficial.
- An excellent working knowledge of Compassion Canada is an asset.

WORKING CONDITIONS
We aim to build a unified cultural experience for all staff that promotes staff autonomy and an agile workforce, allowing Compassion to adapt to the changing environment and respond to the dynamic needs of the neighbours we serve. As such, we will continue placing a strong emphasis on our remote staff experience, and distributed workforce culture, while leaning into a ‘work from anywhere’ reality that prioritizes:

- Remote-First Employment: All staff who are not in-office essential default to remote work and are classified as Remote Workplace Staff or Telecommuting Workplace Staff depending on their distance to the Compassion building
- Digital-First Engagement: Staff Gatherings will continue to prioritize the remote/online experience
- Travel and Overtime may be required.

NOTES
The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.