Income Processing Manager

Income Processing Manager Join to apply for the Income Processing Manager role at Compassion Canada. Position Overview Reporting to the Director of Finance and managing the Income Processing team, this role involves leading a specialized team handling the full life cycle of donation processing: recording, receipting, acknowledgement, reconciliation, and compliance. The Income Processing Manager guarantees that the team adheres to policies, procedures and protocols, including data integrity standards, privacy, and records management. This position serves as an integral member of the Business Services Division leadership team and carries out interdepartmental communication on gift and donation processing. Ministry Focus Agree with Compassion Canada’s core documents, including a Statement of Faith. Conduct themselves in a Christ‑like manner at work and outside the workplace. Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer. Pray with staff or supporters when requested or deemed appropriate. Responsibilities Manage roles within the Income Processing team – coaching, supervision, organization, and day‑to‑day operations; include growth management, goal setting, reviews, and regular check‑ins. Manage data entry of gifts/income and maintenance of donor records, reviewing and updating records. Develop and maintain processes and implement procedures for the Income Processing team. Ensure integrity and security of confidential and personal donor information within Compassion’s database (Blackbaud CRM or other systems). Coordinate workflow, set priorities, and manage departmental deadlines. Provide backup and training for troubleshooting questions and concerns from donors. Liaise with other departments and constituents regarding donation‑related issues. Communicate with internal departments and external stakeholders as required. Cross‑check and assist Income Processing team members on a day‑to‑day basis; serve as a back‑up during peak periods. Assist IT in the migration of data to CRM Cloud, participate in system testing, and help investigate data accuracy issues. Manage talent acquisition for new hires; train new staff and keep current staff updated on procedures and policies. Run month‑end GL procedures and support the Director of Finance as required. Perform other related duties and tasks as needed to meet divisional and organizational operations. Knowledge, Skills & Abilities Excellent written and verbal communication skills across all levels. Customer‑service orientation for handling a large donor base. Flexibility and agility to create new processes/workflows in a growing environment. Exceptional attention to detail and accuracy in complex data and processes. Eagerness to develop new ways to increase Compassion’s influence. Proficiency in Microsoft Office (especially Office 365) and in CRM & database/reporting software. Ability to manage multiple high‑volume tasks while maintaining accuracy of financial data. Adaptability to changing priorities, deadlines, and seasonal peaks. Demonstrated ability in data reconciliation and audit. Capability to motivate others and self with time‑management and organizational skills. Ability to handle highly sensitive and confidential donor information. Forward‑thinking and experimental mindset, eager to progress the organization. Self‑directed learner, staying up‑to‑date on trends and relevant data. Alignment with Compassion’s message, mission, and ministry strategy. Education & Experience Post‑secondary education in Accounting, Finance, Business or related field; or equivalent experience. Minimum of five (5) years in accounts receivable, donation/gift processing, or financial administrative roles. Proven experience in team leadership or supervisory responsibilities. Understanding of financial transactions and CRA donation‑receipting regulations. Experience with CRM systems, financial databases, or reporting software (preferably Blackbaud CRM). Experience coordinating workflow, setting priorities, and managing departmental deadlines. Proficiency with Microsoft Office 365 applications, especially Excel for reporting and analysis. Commitment to customer service and respectful, inclusive interaction with staff, donors, and volunteers. Strong analytical, problem‑solving, and organizational skills. Experience collaborating with cross‑functional teams and liaising with external stakeholders. Working Conditions Primarily on‑site at the London, Ontario office, with participation in remote and digital‑first workflows. Management of multiple high‑volume tasks while maintaining accuracy and confidentiality of financial data. Regular coordination with internal departments and external stakeholders for timely resolution of inquiries. Adaptation to changing priorities, deadlines, and seasonal peaks. Flexible working hours and occasional overtime to meet month‑end, quarter‑end, or special reporting requirements. Minimal travel for training, vendor meetings, or cross‑office collaboration. Strong time management, communication, and leadership skills required in both remote and in‑office contexts. Extended periods of computer‑based work for data entry, reporting, and team coordination. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance, Accounting/Auditing, and Administrative Industries Non‑profit Organizations, Philanthropic Fundraising Services, Government Relations Services #J-18808-Ljbffr