Building Operator

**COMPANY OVERVIEW**

Hopewell Real Estate Services LP has been a leader in the real estate services industry since 2001. We specialize in property management, project management, accounting, and leasing, serving both independent and institutional property owners across various locations.

**ROLE OVERVIEW**

The Building Operator is responsible for the effective operation, maintenance, and repair of all building systems to ensure a safe, comfortable, and efficient environment for all occupants. This role plays a critical part in the daily operations of commercial, industrial, or institutional properties and requires technical expertise in HVAC, plumbing, electrical, and mechanical systems.

Reporting to the Property or Facilities Manager, the Building Operator is accountable for conducting preventative maintenance, responding to service requests, troubleshooting system issues, overseeing vendor work, and ensuring compliance with health, safety, and environmental regulations. A proactive approach, attention to detail, and a commitment to high service standards are essential in this position.

**CORE RESPONSIBILITIES**

**Property Operations & Maintenance**

Conduct regular, scheduled inspections of building systems, including heating, ventilation, air conditioning (HVAC), electrical, mechanical, and plumbing infrastructure.

Perform preventative maintenance as outlined in manufacturer specifications, internal maintenance schedules, and industry best practices.

Identify and resolve issues with building systems before they lead to larger failures or service disruptions.

Monitor equipment performance and report abnormalities or major system failures to the appropriate personnel for escalation.

Assist the Property Management team with preparation of budgets, including gathering of required quotations, proposals etc. as required.

Upload consistent and complete record keeping for maintenance, inspection and certification records

Identify opportunities for property improvements beyond preventive maintenance items

Perform daily property inspections at designated properties and arrange for repairs and maintenance as necessary

**Tenant Service**
- Provide prompt, courteous, and professional response to tenant service calls and maintenance requests.
- Investigate and resolve issues related to temperature control, lighting, plumbing, and other comfort-related systems.
- Maintain a visible presence in the facility and foster positive working relationships with tenants and occupants.
- Serve as a point of contact between building occupants and management, ensuring clear communication and efficient resolution of issues.

**Vendor & Contractor Management**
- Supervision and coordination of all contractors/suppliers for property contracts and services
- Assist with preparing and gathering all required tendering and quotations for maintenance requirements including landlord work and tenant improvement projects, as requested
- Independent management of small replacement and improvement projects

**Administrative Duties**

Accurately complete and maintain logs, inspection reports, and maintenance records in both digital and paper formats.

Use a Computerized Maintenance Management System (CMMS) or equivalent software to:

- Receive and close out work orders.
- Track preventative maintenance tasks.
- Log inventory usage and monitor material stock levels.

Assist in planning annual maintenance budgets and capital improvement forecasts, providing technical input and cost estimates where appropriate.

Maintain and organize technical documentation, including equipment manuals, as-built drawings, and compliance records.

**Safety, Security & Compliance**
- Health and Safety program compliance, and participation, protecting the health and safety of themselves and others
- Ensure all building operations and maintenance activities adhere to local, provincial/state, and federal codes and standards, including health and safety, fire safety, environmental, and accessibility regulations.
- Conduct regular checks and maintenance of life safety systems, such as fire alarms, sprinkler systems, emergency lighting, and backup power systems.
- Maintain up-to-date knowledge of and compliance with WHMIS, MSDS, and other regulatory standards.
- Participate in and support building emergency response plans and evacuation procedures.
- Be available for after-hours emergency response and participate in rotating on-call schedules, as required.

**General**
- Identify process improvement initiatives
- Contribute to the successful achievement of team goals, and KPI's
- Participate with on call rotation
- Assist with on call with other sites in the region
- Other duties and responsibilities as assigned

**QUALIFICATIONS**:
**Education**

High school diploma or equivalent required.

Postsecondary education in building systems, facility management, engineering technology, or a related technical field preferred.

Certification in one or more of the foll