Automotive Collision Appraiser

5 days ago

Edmonton, Canada Johnny K CARSTAR Group Full time

You will play a pivotal role in ensuring seamless operations and exceptional customer service. Your primary responsibilities will include writing estimates for vehicles on-site and Photo Based, using an online system to manage estimate bookings, disassembling vehicles, logging, and categorizing vehicle damage information, moving vehicles, taking pictures, working with Insurance vendors & third-party customers, and assisting everyone through the standard estimate process.

You will also be instrumental in keeping our front of office area organized and customer-ready and will play a vital role serving as the face of our company, greeting customers with a warm smile. This role requires a high level of organizational skills, attention to detail, and a customer-centric mindset, making you an integral part of our team.

**KEY RESPONSIBILITIES**
- **Vehicle Damage Assessments - **The main conduit for gathering, organizing, and inputting vehicle damage-related data.
- **Customer Communication** - The main contact for all communication related to vehicle damages & estimates.
- **Conflict Resolution -** investigate and resolve customer issues, escalating to the appropriate department or lead when necessary.
- **Collision Knowledge -** Assist customers in reviewing and understanding their estimates/ repair worksheets and answer general collision inquiries.
- **Cross-Team Collaboration** - Collaborate with Parts teammates, Team Leads and CSR’s to provide comprehensive solutions for clients. Communicating customer feedback to relevant departments.
- **Feedback and Reporting** - Gather information from production staff, team lead, and parts to provide insurance partners with accurate and up-to-date information through various portals (ARMS, Mitchell & Qapter).

**QUALIFICATIONS**
- High school diploma or equivalent
- 2 years minimum Automotive related Experience (in autobody/body shop environment)
- Proficient in using CRM software and other relevant tools.

**KEY ATTRIBUTES**
- Empathetic and patient demeanor
- Team Player with excellent interpersonal skills
- Ability to adapt to change and learn quickly.
- Strong organizational skills and ability to multi-task
- Goal-oriented and customer-focused mindset
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations.

**WHAT WE OFFER**
- Collaborative and respectful work environment for all employees
- Health Benefits
- Vacation Time
- Training and professional development opportunities
- Work-Life Balance

**Salary**: $65,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Please list any auto body/collision repair appraising/estimating software that you are familiar with.
- On a scale of 1 - 10, 1 being no experience and 10 being expert, please rate your Microsoft Office skills.

**Experience**:

- auto body/collision repair estimating/appraising: 2 years (preferred)

Ability to Commute:

- Edmonton, AB (required)

Work Location: In person

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