Automotive Damage Appraiser

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for an Automotive Damage Appraiser  to join our growing Field Appraisal Team in the Edmonton region

What you'll do here:

• Determine the causes and origin of damage that occurred during an accident by examining the vehicle using a software application. Claims handled will be of varying degrees of complexity depending on the incumbent's experience.
• Assess and approve repair estimates for Claims Adjusters and complete damage estimates using established procedures on examination of the vehicle.
• Will be required  when necessary, to establish the market value of vehicles based on the information provided by Claims Adjusters, using the various tools outlined in the Appraisers' standards and procedures manual.
• Use digital automated evaluation systems to standardize repair estimates and avoid errors.
• Negotiate and communicate a best repair practices or procedures.
• Ensure productivity and service quality, using the Appraisers' standards and procedures manual and relating performance to the Claims Department's quantitative and qualitative objectives.

What you bring to the table:

• College Diploma or University Degree or equivalent Trade's person license or any combination of equivalent education and experience.
• Collision estimating or repair experience, including knowledge of estimating software (Audatex and Mitchell).
• Comprehensive knowledge of the principles and techniques of automobile physical damage repairs and replacement.
• Commercial estimating experience definitely considered an asset
• Commitment to continuing education. 
• Minimum 7-10 years experience in the collision repair industry
• Strong analytical skills to define problems/issues, collect data, establish facts and draw valid conclusions
• Ability to have open communications with shop owners, managers and appraisers during the appraisal process. 
• Effective verbal communication skills and good written communication skills to draft claims reports.
• Must be customer driven.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.