Laboratory Service Technician

Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.
Job Summary
The Laboratory Service Technician is a skilled position responsible for maintenance and calibration of lab instruments common in the pharmaceutical/biopharmaceutical industry. This role requires strong technical judgment, independent problem-solving, and leadership in cross-functional initiatives. This technician will work closely with vendors, Quality Control, Manufacturing, and Engineering teams while maintaining compliance with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).

**Responsibilities**:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Perform preventive maintenance, repairs, and calibrations of instrumentation, measurement, and recording devices used in Quality Control laboratories and Manufacturing—independently and reliably.
- Diagnose and resolve malfunctions in analytical and stability testing environments to minimize downtime and ensure continuity of critical pharmaceutical testing operations.
- Provide technical and mechanical support for all GMP and non-GMP utility systems, as needed.
- Respond to emergency and alarm conditions, including participation in on-call rotations for emergency service calls.

Equipment Qualification & Documentation
- Lead, execute, or support the qualification and requalification of laboratory and production instruments in accordance with established protocols and quality standards.
- Develop and implement calibration specifications, protocols, and schedules.
- Maintain accurate calibration and maintenance records to ensure full traceability and compliance with internal procedures.
- Document all work performed in accordance with internal policies and Good Documentation Practices (GDPs).
- Maintain SOPs and work instructions, including content development for new equipment.

Compliance & Investigations
- Act as Subject Matter Expert (SME) for deviation investigations.
- Perform root cause analysis and implement corrective and preventive actions (CAPA) for recurring equipment issues.
- Support audits conducted by regulatory agencies and customers.
- Participate in inspections of facility mechanical rooms, buildings, and grounds to ensure audit readiness and cleanliness.

Collaboration & Leadership
- Collaborate closely with Quality, Engineering, and other stakeholders to resolve recurring issues and improve equipment reliability.
- Communicate and coordinate with internal stakeholders and vendors to maintain service agreements and schedules.
- Confidently act as facilitator, trainer, and team leader on repairs and projects.
- Support affiliated Engineering or Maintenance departments as needed.

Continuous Improvement
- Proactively identify areas for process improvements in maintenance workflows, documentation, and equipment performance.
- Monitor and recommend best practices for equipment life cycle management and evolving technologies.
- Assess and address gaps when best practices related to calibration and/or preventive maintenance are updated.

Education, Experience & Skills
- Minimum of 6 years’ experience in maintenance, calibration functions, or a laboratory setting.
- 2-year trade vocational certification or equivalent hands on experience in a technical or scientific field.
- Proficient in calibrating laboratory instruments and troubleshooting technical issues independently.
- Experience with common quality control laboratory instrumentation such as chromatographs, pH/conductivity/density meters, moisture analyzers, and spectrometers.
- Proven ability to diagnose and resolve equipment issues with mínimal supervision.
- Strong attention to detail in both documentation and execution of calibration and maintenance tasks.
- Capable of performing root cause analysis and implementing corrective actions.
- Ability to prioritize tasks and manage multiple instruments and issues simultaneously while coordinating with internal customers and lab schedules.
- Comfortable using computer systems for maintenance and calibration documentation.
- Familiarity with building automation systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
- Customer service-oriented mindset with a strong focus on quality and compliance.
- Prior experience in a cGMP or other regulated industry is strongly preferred.