Client Success Representative
2 weeks ago
Who we are?
Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability.
Position Summary
You will develop and maintain long-term business relationships by serving as an internal advocate and Client liaison within your designated industry/market segment. You will effectively promote the company’s products and related services by understanding the Client’s expectation of value.
You will work closely with your designated industry team to ensure that SolidCAD Clients have a “Best in Class” experience. You will provide product support, present products and services to existing or potential customers and assist them in selecting the best suited to their needs.
You will report to the Director of Client Success.
In this role, you will...
- Complete Nurturing and Success campaigns with existing customers.
- Work with the Account Managers and Industry Account Managers on your team to develop opportunities in new and existing accounts.
- Use SolidCAD systems and tools (Salesforce/Tracknet) to document all Client interactions
- Expedite the resolution of customer problems and complaints.
- Plan and organize Client Success strategy with your Manager
- Provide oral and written reports to the management on customer needs, problems, and interests, competitive activities, and potential for new products and services.
- Participate in marketing events, training and trade shows as needed.
About you...
We are looking for an energetic individual able to work within a team environment and can be productive with mínimal supervision. To succeed in this position, you will possess the following characteristics:
- Strong ability to identify business problems and establish value propositions
- Ability to multi-task and prioritize work activities appropriately
- Remaining calm and upbeat in a fast-paced and pressured atmosphere
- Forward-thinking and the ability to be proactive in selling
- Self-discipline and highly organized with the ability to take initiative
- Ability to foster strong workplace relationships to create a positive work environment
- Strong sales background in the areas such as lead generation, client services, direct marketing is an asset
- Demonstrated knowledge of computer information systems: including Microsoft Word, Excel and Outlook.
Bonus points
Experience in the CAD industry
Why choose us?
We are an Autodesk Authorized Training Center, employing the largest team of industry technology experts in Canada. In 2015, SolidCAD and Cansel, another major Autodesk reseller in Canada, joined forces. Together, we provide the highest level of service, expert support and customized offerings to ensure customer satisfaction.
For over 50 years, Cansel’s national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish.
Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.
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