Client Training Specialist

5 days ago

Toronto, Canada Top Hat Full time

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? We're looking for you to become our newest Client Training Specialist

You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom. We're growing like crazy and have multiple openings available right now, come join our team

**About the Gig**:

- Manage each new professors’ customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
- Ensure customers are familiar (some might say experts) with using the platform in their classroom
- Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
- Ensure that each professor is proactively prepared for the beginning of the semester to ensure full readiness of both the students and the professor
- Manage your full onboarding pipeline of new professors from signing the contract, to training, to full utilization, to the first day of class

**About You**:

- You have **1-2 years **of client-focused work experience
- Someone with a passion for learning design, ideally with a background in teaching/coaching/training
- You are very organized and comfortable managing a high volume of training sessions and tasks
- Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
- Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, you are customer-obsessed and ensure every interaction provides value
- Familiar with technology and competent with computers

**Why team members love working at Top Hat**:
*
A noble mission that creates meaningful, fulfilling work
- A team that cares deeply for customers and for each other
- We’re a company of invested owners - every Top Hatter receives stock options
- Professional learning and development for all role levels
- An awesome and welcoming Toronto HQ, and a growing sales hub in Austin, Texas
- Competitive health benefits that start on day one
- A management team focused on performance, growth, engagement and connection
- Our winning strategy and market potential
- Innovative PTO policy with lots of time and space for self-care
- Passionate customers that believe in us—and what we do

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