Training and Client Support Specialist
1 week ago
We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be the best versions of themselves. We are seeking a dynamic and personable Training and Client Support Specialist to join our dedicated team. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform. Serve as a primary contact for customers via phone and email, providing timely and effective assistance for their inquiries. Identify patterns in customer service interactions and propose enhancements to improve overall satisfaction. Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively. Set up brand new communities within our platform, ensuring a smooth onboarding process. Create custom help videos to guide clients through our features and functionalities. Assist in implementing in-app guides on various system features to enhance user experience. Train new clients via video conferencing, delivering engaging and informative sessions. Ensure timely resolution of support tickets, maintaining our commitment to excellent service. Troubleshoot technical issues and assist clients with technology-related challenges or knowledge gaps. Manage ongoing projects, particularly regarding the onboarding of new clients, keeping an organized approach to multiple priorities. Test and provide feedback on new features and modules, ensuring they meet client needs and work effectively. you are friendly, approachable, and great with customers. Experience in the customer service, healthcare or hospitality industries is a big plus. A comfortable and quiet home work environment conducive to remote collaboration. If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you
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Training and Client Support Specialist
4 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be the best versions...
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Training and Client Support Specialist
1 week ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full timeWe are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be the best versions...
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Training and Client Support Specialist
1 week ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be the best versions...
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Training and Client Support Specialist
2 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be the best versions...
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Training and Client Support Specialist
4 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000About InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
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Training and Client Support Specialist
4 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000About InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
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Training and Client Support Specialist
3 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full timeAbout InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
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Training and Client Support Specialist
1 week ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full timeAbout InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
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Training and Client Support Specialist
2 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000About InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
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Training and Client Support Specialist
2 weeks ago
Toronto, ON, Canada InTouchLink - Senior Living Solutions Full time €45,000 - €58,000About InTouchLink: We are a hard-working and fun-loving team that is passionate about enhancing the lives of seniors and their families through our innovative communication and engagement platform. We work directly with community staff with a mission to create a seamless experience that connects communities, fosters engagement, and empowers communities to be...
