Shuttle Support Worker

2 days ago

Montréal, Canada PAQ Full time

**Job Purpose**

PAQ is an indigenous organization that supports First Nations, Inuit and Métis people facing housing insecurity in Tio'tià: ke / Montreal. Using a culturally appropriate approach based on empowerment and harm reduction, we provide housing options, accommodation and services that promote wellness and healing, and strengthen community. We work in partnership with others to promote the health and housing rights of urban Indigenous peoples.

We are launching a new shuttle service to transport PAQ users from one resource to another, following a predefined route. On board the shuttle, a driver and a shuttle support worker will constantly accompany users from site to site, providing constant support and ensuring everyone's safety.

**Duties and responsibilities**

Reporting to and working in collaboration with the Program Manager, the Shuttle Support Worker will be responsible for ensuring the safety of the shuttle and welcoming users on board.

The Shuttle Support Worker will work closely with the Shuttle Driver, his/her immediate manager and external partners to meet the needs of Aboriginal people experiencing homelessness in Montreal by connecting them to existing resources on the island.

He or she will welcome, inform and guide users, while building a bond of trust with them. He or she will register users and support the driver during on-call periods. He or she will also be responsible for keeping the shuttle clean and tidy.

**Required values and attributes**
- Demonstrate understanding and commitment to reconciliation with Canada’s Indigenous peoples
- Personal qualities of integrity, credibility, and dedication to PAQ’s mission

**Required knowledge, skills and experience**
- Demonstrate an understanding of and commitment to social justice and reconciliation for Canada's Aboriginal peoples.
- Personal qualities of integrity and dedication to PAQ's mission.
- Solution-oriented, open to new ideas and committed to continuous improvement.
- Perseverance in problem-solving

**Required competencies and qualifications**
- Experience living or working with Aboriginal communities or individuals.
- Experience working or volunteering with the homeless, substance abusers or people with mental health issues is a strong asset.
- Bilingualism (functional English and French); Aboriginal languages an asset.
- Sense of empathy
- Initiative in problem-solving
- Professional ethics
- First aid certification is an asset.

**Other**
- Flexibility to work according to operational needs

**Job information**
- 20/hour
- Full-time (35 hours) or part-time (14 to 28 hours) positions available
- Work schedule, two shifts available
- 5:30 à 12:30
- 17:30 à 00:30
- 4% vacation
- For full-time employment: Insurance coverage after 3 months of employment

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