Desktop Support Technician

2 weeks ago

Winnipeg, Canada Johnston Group Full time

**Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s Top Employers_. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our company’s success means we need to find a Desktop Support Technician person for our growing IT team. In this role, you will provide technical support to end-users; set up and configure hardware and software systems; and manage ongoing maintenance of all computer-related hardware. You are solution-focused when trouble shooting with internal customers and enjoy providing training on new or updated systems.

As part of the Technical Services department in IT, you will have the opportunity to work with the project team in testing, releasing, and supporting new software. We encourage continuous learning and professional development. This role is a permanent full-time role which offers a hybrid work model. Shift will be Monday to Friday, 8:30am to 4:30pm and will include a rotating schedule for on-call and emergency response support.

**Qualifications**:

- IT Diploma/Certificate from a recognized post-secondary institution
- Ability to communicate technical information to non-technical audiences
- Exceptional customer service skills and strong active listening skills
- Exceptional communication skills (verbal and written)
- Ability to analyze problems and/or requirements and develop a suitable solution
- Strong time management and multi-tasking skills
- Working knowledge of Windows desktop environments
- High level of accuracy and attention to detail
- Strong team player with ability to work independently
- Ability to lift and carry up to 50 lbs.
- Knowledge of TCP/IP networking concepts would be considered an asset
- Ability to communicate fluently in French and English (oral and written) would be considered an asset

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