Support Centre Coordinator

**We are looking for a Support Centre Coordinator to join our team**.

In this dynamic role, you are encouraged to bring your energetic self to work every day, where you can make a big impact in the lives of British Columbia’s wildlife. Wildlife Rescue values work-life balance; we offer numerous values-driven employee perks and benefits to support our employees in being their best selves both in and out of the workplace.

**Position Profile**: The Support Centre Coordinator is a full time, 40 hour per week permanent position, responsible for coordinating the delivery of Wildlife Rescue’s Support Centre Program including the Wildlife Helpline, Admissions, Rescue, Transport and Release.

**Wage**: $19.00 - $21.00 Hourly

**Who YOU are**: You embrace the opportunity to bring new ideas and innovative approaches to a not-for-profit driven by our Mission, Vision and Values which we live and breathe every day. Who WE are: Established in 1979, Wildlife Rescue Association of BC is a leader in the rehabilitation of wild animals and is committed to educating the public on how to coexist peacefully with wildlife. Located in Burnaby, BC, we are western Canada’s busiest wildlife rehabilitation centre, with over 5,000 animal patients admitted each year.

The Support Centre Program is an important part of Wildlife Rescue that involves the coordination of rescues and transportation for wildlife in need, admission of patients to our wildlife hospital, release of rehabilitated patients, and the Wildlife Helpline which fields over 32,000 calls from the public annually, providing leadership, direction, and education in wildlife-related situations. The Wildlife Rescue Association of BC is located on the ancestral and unceded homelands of the hən̓q̓əmin̓əm̓ and Sḵwxwú7mesh speaking peoples. We are grateful for the opportunity to be on this beautiful, shared ̱ territory.

**Employee Perks and Benefit**:

- Professional development funding and opportunities for career growth
- 3 weeks paid vacation to start
- A competitive extended medical and dental benefits plan, which includes: o Teleadoc medical services o Employee Life insurance o Travel protection outside of Canada o Access to Mental Health services including counselling, psychotherapy, and more

**Highlight of Key Responsibilities**
- Organize and coordinate daily tasks involved in operating the Wildlife Helpline
- Coordinate the daily tasks involved in rescue, transport, transfer, release and reunions of wildlife
- Plan, develop and implement training and associated materials for staff and volunteers involved in the program
- Contribute to the formation and development of trusting relationships with partner organizations, wildlife finders and donors
- Identify and build trusting relationships with government agencies, other animal organizations, veterinary businesses, educational institutions, corporations, philanthropic organizations, and individuals, that are most meaningful to the program
- Ensure appropriate policies, protocols and standard operating procedures are developed, adhered to, and reviewed, in collaboration with senior staff and volunteers
- Supervision and training of (seasonal) staff and volunteers
- Ensure appropriate and effective record-keeping systems are devised and maintained
- Perform field operations, including rescue and release, as required

**Key Qualifications & Experience**
- Degree or certificate in communications, biology, teaching, or similar discipline
- Proven ability to lead and motivate others in a fast paced, team environment
- Exceptional interpersonal skills, relationship building skills, and a high level of integrity
- High emotional intelligence, demonstrating self awareness, social awareness, and empathy
- Strong organizational and time-management skills with the ability to prioritize and be highly adaptable to changing work environments
- Experience developing and implementing standard operating procedures and protocols
- Computer skills Word, Excel, and database programs
- Ability to work flexible shifts, including weekends and statutory holidays
- Valid British Columbia class 5 driver’s license, and access to a vehicle, an asset
- Knowledge of common lower mainland wildlife species, especially birds, including identification, natural history and behaviour, an asset

**Note**:
**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person