Renewals Account Manager

1 week ago

Toronto, Canada Enghouse Full time

Enghouse Interactive_ is hiring for a **Renewals Account Manager**. This is a full remote role

**_ Who we are:_**

Enghouse Interactive (EI) is a leading global contact center and video solutions provider that has been serving thousands of customers for over 35 years. EI solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

**_ About the role and what you will be doing:_**

The Renewals Manager will be an individual contributor on a high performing team that consistently delivers market leading subscription renewal rates. In this role, you will be responsible for renewal pricing & deal structuring, renewal tracking, order management, data and financial modeling. Duties and responsibilities include, but are not limited to:

- Partner with & support the customer base with closing renewals in a timely manner
- Provide guidance on renewal strategy to maximize value based renewal pricing
- Prepare proposals, including renewal rate calculations and contract preparation
- Verify contracts, review terms and conditions
- Closely working with the Customer Success Management team
- Work closely with Finance to ensure all contract details are accurate
- Respond to questions from customers and sales reps on any aspect of a renewal
- Prepare weekly reports outlining renewal KPI’s
- Partner with other renewal team members as appropriate to assist with successful completion of renewal

**_What you offer:_**
- Minimum of 5+ years’ experience in renewals, sales operations, account management
- Expert knowledge of Microsoft Excel and prior experience with modeling and analysis is essential in performing the role successfully
- Experience with support ticket systems and report generation
- Team player: experience working across functions to deliver customer and client facing proposals
- Experience performing data analysis, modeling, and/or financial analysis to support or drive business decisions
- Comfortable presenting and engaging with cross-functional teams and executive management
- Experience with growth technology environments is preferred
- Proactive, creative, entrepreneurial and results oriented
- Able to prioritize requests based on importance and timing for key decision making or events

**_ What we offer:_**
- Opportunity for growth and advancement
- Great team atmosphere
- Opportunity to leave your mark through delivery of innovative ideas to the team
- Work for a stable and established company

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.

LI-EI8

LI Remote

  • Renewal Account Manager

    4 days ago

    Toronto, Canada ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow Full time

    Associate Renewal Account Manager Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow Full time

    Associate Renewal Account Manager Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow, Inc. Full time

    About ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based...

  • Associate Renewal Account Manager

    2 weeks ago

    Toronto, Canada ServiceNow, Inc. Full time

    About ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based...

  • Renewal Manager

    2 weeks ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Renewal Manager

    23 hours ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Renewal Manager

    4 days ago

    Toronto, Canada EcoVadis Full time

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...