Front Desk Agent
2 weeks ago
**Work place **:1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9
**Status**: Part time
**Salary**: 33.06$ per hour
Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.
***Benefits**:
- Workplace close to public transportation
- Meals included (taxable).
Reduced rates
- 2 weeks vacation
- Referral program
- Opportunities for professional development and career advancement within Tidan and Marriott
Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.
- Take reservations
- Coordinate arrivals and departures of clients
- Promote hotel products and services
- Collect payments for services rendered
- Answer various questions about establishment services, tourist attractions, and different regional activities
- Coordinate group arrivals and departures
- Direct incoming calls
- Handle customer complaints
- Perform any other customer service-related task
**Skills**:
- Posséder un diplôme d’études dans le domaine hôtelier
- Être parfaitement bilingue (anglais/français-parlé et écrit)
- Une expérience de travail pertinente d’au moins 2 ans au service à la clientèle en personne
- Être à l’aise à négocier avec les clients
- Avoir de bonnes habiletés en calcul ainsi qu’une aisance avec les chiffres
- Avoir de l’entregent et aimer travailler avec le public
- Être en mesure de communiquer avec les clients de façon claire et courtoise
- Apparence soignée et impeccable ainsi qu’une attitude positive et professionnelle
- Pouvoir travailler avec une caisse «float» et en être responsable
- Avoir une très grande disponibilité lorsqu’il s’agit des horaires
- Démontrer le sens des responsabilités
- Être en mesure de travailler en équipe tout en étant autonome
- Disponible au minimum 3 jours par semaine, et les weekends
***Languages**:Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.
**_ Who are we:_**
**_ Why join our team:_**
- Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more._
- We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you._
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