Dispatcher & Operations Support

1 week ago

Surrey, Canada XTL Transport, Logistics, Distribution Full time

XTL Transport Inc. is currently looking for a Dispatcher/ Operations Support for our Langley, BC Terminal

About XTL Transport Inc.:
XTL Group of Transport Companies is comprised of three Divisions. XTL Transport, XTL Logistics and XTL Warehousing. The combination of these three services allows XTL to offer a truly integrated logistics service. For over 35 years, XTL has provided our partners with a progressive and reliable transportation, logistics and distribution solution throughout North America. Our corporate philosophy is unique, as we view every single client as a Partner and not simply as a Customer.

**Dispatching**
- Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders
- Dispatch loads to drivers through AS400
- Pro-actively plan for contingencies in order to prevent service failures
- Assess and predict operational resources needed to achieve service in the most efficient and cost-effective manner possible
- Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs
- Coordinate pickup and delivery appointments at customer locations
- Ensure all satellite messages are answered promptly and efficiently, forwarding or following-up on all those that need it
- Ensure all macros are completed and equipment movement is correct
- Answer phone calls and direct them to the correct party as needed
- Communicate load assignments to drivers and resolve driver issues if any occur

**Customer Service**
- Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
- Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
- Update appointments as per customer requests while updating drivers of any changes
- Communicate with customers of any delays or change in appointments
- Book loading and unloading appointments when required for customers
- Process driver pays

**Other Assignments**
- Provide assistance and coverage for all departments as needed by management
- Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
- Ensure absolute data integrity when arranging, managing and executing orders
- Communicate any and all disciplinary issues to Operations Manager and Human Resources
- Communicate all safety related issues to the Safety Department
- Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time

**Skills & Requirements**
- 1-2 dispatching experience (preferred)
- Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
- Excellent Oral and Written communication skills
- Strong Analytical capabilities with excellent attention to detail
- Team player who is able to work well in groups
- Customer-focused attitude, with high level of professionalism and discretion
- Organization and Time management skills
- Ability to Prioritize and Manage Time

**Schedule**

Monday to Friday, 12 pm to 8:30 pm

Training will take place Monday to Friday 9 am to 5 pm.

**Benefits**
- Full benefits paid 100% by XTL
- Company matching RRSP
- Paid Vacation#BCjob

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