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Branch Operations Manager

11 hours ago

Thunder Bay, Canada Royal Bank of Canada Full time

**What is the opportunity?**

The RBC Dominion Securities Management team located in Thunder Bay is looking for a Branch Operations Manager to join their team The Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

**What will you do?**
- Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
- Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
- Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
- Ensure compliance and internal control requirements are met.
- Branch technology access, setup, and troubleshooting.
- Managing sales support within the branch

**What do you need to succeed?**

**Must-have**
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
- Meticulous attention to detail and excellent time management skills
- Exceptional written and verbal communication skills in English
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions

**Nice-to-have**
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

**Job Skills**

Adaptability, Banking Products, Branch Banking, Communication, Cross-Selling, Customer Interactions, Customer Needs, Problem Management, Teller Operations

**Additional Job Details**

**Address**:
1001 WILLIAM ST:THUNDER BAY

**City**:
Thunder Bay

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-10-10

**Application Deadline**:
2025-10-22

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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