Front Desk Agent

8 hours ago


New Westminster, Canada Queens Hotel Full time

**FRONT DESK**

Job duties includes, but are not limited to
- Making sure guests receive a warm greeting and provide assistance
- Responsible for checking guests in and out
- Making sure all hotel standards and procedures are followed
- Issuing room keys
- Handling and processing payments
- Review daily arrival list and requests
- Knowledgeable of hotel area and surrounding areas
- Inform and update management on all guest related issues
- Ensuring supplies are well stocked at the Front Desk and keeping area tidy
- Communicating with other departments to ensure a positive guest experience
- Able to handle emergency situations (ie. Guest related issues, fire alarms, network problems)
- Perform other job related duties as instructed

Job Requirements:
Ability to work independently and as part of a team

Excellent customer service

Able to work under pressure

Following instructions

Fluency in English written & spoken

Fluency in a second language is an asset

Excellent communication and observational skills

Maintain professional business confidentiality

Organized

Ability to prioritize schedule & multi-task

Able to problem solve

Friendly and professional attitude

Strong computer skills

Experience preferred.

**Job Types**: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Work Location: In person



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