Site Supervisor

**OVERVIEW** **Work Experience**: 10+ years in exhibit & trade show industry Installation & dismantle experience, including managing site crews Proven experience with Octanorm and large scale custom exhibit builds Exceptional customer service is a must **Career Level**:Experienced **Job Type**:PermanentFull-time **Location**: This position is based out of our office in Burlington, Ontario and will require travel for work across the GTA and some travel nationally and internationally (U.S.A.). *Only those with trade show exhibit installation & dismantle experience will be considered.* **JOB DESCRIPTION** The Site Supervisor will set up and dismantle exhibits at events locally and internationally (U.S.A), supervise installation & dismantle crews, coordinate with show service providers, and assist customers with their show requirements. The individual will provide operational support in the company warehouse as assigned; this includes pulling, preparing, and packing exhibit materials for shows. Warehouse set-ups, deliveries and assisting the fabrication team will also be part of their responsibilities. Providing an exceptional customer experience is key to this role. The supervisor must have the knowledge and communication skills to collaborate with the client professionally and have the technical expertise to ensure the booth is executed flawlessly. **POSITION REQUIREMENTS & KEY RESPONSIBILITIES** - Must be legally eligible to work in Canada and travel to the U.S. for projects - Install and dismantle exhibits - Supervise and be able to provide clear direction to a team of installers - Understand the scope of assigned projects (meet and review projects with Account Managers and I&D Manager) - Collaborate with the Account Manager and client on any site issues - Ensure the exhibit installation is successfully executed while providing an exceptional customer experience - Working knowledge of exhibit design, construction, materials and comfortable discussing these details with clients - Work with the team to handle & resolve issues from show service contractors, freight & customs issues, graphics - Available to work on projects that take place in the evenings and weekends - Travel to show locations across Canada or internationally - Keep detailed records or time-sheets of hours (warehouse, site & crew hours) - Warehouse duties as assigned - Available to work 40 hours per week (8 hours a day) or as necessary to complete projects **SKILLS & QUALIFICATIONS** - High School Degree or equivalent - 10+ years working as an exhibit installer - Demonstrated experience managing installation crews - Requires previous experience in an equivalent or similar role - Experience with Octanorm or similar system is required - Demonstrated experience managing large scale custom exhibit builds (40'x40' and up) - Read and interpret CAD set-up drawings - Customer service oriented - Self-motivated - Good written and verbal communication skills - Very strong problem solving & analytical skills - Ability to work and thrive in a collaborative, multi-tasked environment while efficiently managing their own time - Ability to work to strict timelines & deadlines, is organized and detail -oriented - Professional, "get it done" attitude - Operate a Forklift - certification is a plus **THE RIGHT CANDIDATE** As a member of our team, you are accountable for executing clients' projects and shows. The Site Lead/Supervisor is the front-line representative of the company. This individual is highly customer service focused, confident, and very experienced in both system and custom builds. At Exhibit Solutions, you will need strong attention to detail, good communication skills and a willingness to exceed clients' expectations to be successful. Schedule: - 8 hour shift - Monday to Friday - Overtime - Weekend availability Supplemental pay types: - Overtime pay COVID-19 considerations: A vaccination policy is in effect. Ability to commute/relocate: - Burlington, ON: reliably commute or plan to relocate before starting work (preferred) Application question(s): - What is the largest installation & dismantle crew you have supervised on a trade show exhibit build? - How many years of trade show installation & dismantle experience do you have? - What is the most complex exhibit build you have successfully installed or supervised-please explain. Willingness to travel: - 50% (required) Work Location: On the road