Client Service Executive

We have a new opportunity for an **Client Services Executive - French Bilingual** to join our Premium Client Management team. This role will be based in our Toronto office **This is a permanent position.**

Are you an engaged and enthusiastic individual looking for:

- Your next challenge? to work for a Global firm with an award-winning trading platform?
- A company which focuses on growth and development
- Company perks such as LinkedIn Learning, referral bonuses
- 15 days vacation + birthday leave, RRSP contributions plus Health and Dental etc.
- Convenient location, office in Downtown Toronto

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

**Role & Responsibilities**
- Collaborate with the Client Services team in both London and APAC regions.
- Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions
- Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
- Proactively identify opportunities to improve the client experience.
- Maintain KPI and SLA targets, both Individually and as a team
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.

**Who we're looking for?**
- **Bilingual in French and English required**:

- Strong customer service orientation
- Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
- Demonstrates passion and enthusiasm for the financial services industry
- Excellent verbal and written communication skills
- Ability to work effectively as part of an international team
- Strong resilience and capacity to work with customers at a variety of different knowledge and ability in a high-volume call centre
- 1 - 2 years customer service experience helpful
- Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

**About CMC Markets**

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Job Type**: Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5H 1S3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?
- Are you comfortable working in a hybrid setting?
- What are your salary expectations?

Work Location: Hybrid remote in Toronto, ON M5H 1S3