Client Experience Representative

1 week ago

Niagara Falls, Canada SWS Warning Lights Inc Full time

**Reports to**: Client Experience Lead

**Responsibilities**:

- Delivering world-class service as a member of front-line sales team to end users, distributors, OEM’s through building and maintaining relationships with both internal and external partners.
- Consistent check-ins with clients, obtaining feedback, and find opportunities to connect.
- Efficiently process client orders, including quotes, filing sales orders, and preparing invoices with utmost attention to detail.
- Provide prompt support on delivery dates, tracking information, product inquiries, pricing, and lead times, communicating effectively with the team to obtain information as needed.
- Provide technical support / troubleshooting assistance.
- Actively develop knowledge of key accounts, pricing structure and product knowledge through training and hands on experience.
- Assisting in gathering information to actively build an FAQ.
- Be a trusted adviser for clients, suggesting appropriate “Essentials” products, product requirements and offering the correct accessories needed.
- Participation in quality meetings with other departments, sharing client feedback and using this as a guide to suggest improvement initiatives.
- Participate in working a rotation in the warranty and repairs department.
- Assist with Accounts Receivable related inquiries and discrepancies.
- Prepare and track reports to support regular reviews of individuals and department metrics.
- Utilizing Salesforce CRM to track client interactions, preferences, product feedback, etc.
- Follow appropriate escalation processes, using sound and client-focused decision-making.
- Other duties as assigned.

**Requirements**:

- Positive attitude with a strong desire to ensure each client is offered world-class service.
- Commitment to continuous learning and improvement with a willingness to participate in personal growth initiatives.
- Professional manners, customer care focus and strong interpersonal skills.
- Superior problem solving, analytical skills, and ability to work with large amounts of data.
- Ability to work in a fast-paced, dynamic environment, independently and as part of a team.
- Strong verbal and written communication skills.
- Excellent organization and time management skills.
- Proficient with computer programs including Microsoft Word and Excel, Visual ERP would be an asset.
- Flexibility with scheduling.
- French/Spanish not required but would be an asset.

SWS Warning Lights Inc. is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Client Experience Representative

    4 days ago

    Niagara Falls, Canada SWS Warning Lights Inc Full time

    **Job Summary**: The Client Experience Representative (CXR) position is responsible for supporting the success of the SWS Warning Lights Inc. team. Key focus on providing extraordinary customer service and support to the client experience. Roles include, but not limited to, servicing the client by responding to inquiries through various channels in a timely...

  • Client Service Representative

    5 days ago

    Niagara Falls, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Engagement Representative

    5 days ago

    Niagara Falls, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Interim Store Lead

    2 days ago

    Niagara Falls, Canada SEPHORA Full time

    A leading beauty retailer in Niagara Falls, Canada is seeking an Interim Lead to oversee various service areas including Client Experience and Beauty Services. The ideal candidate will possess strong client service skills and 1 to 3 years of relevant experience in a comparable retail environment. Responsibilities include training staff, driving sales, and...

  • Sales Representative

    7 days ago

    Niagara Falls, Canada HARB ELITE RENOVATIONS Full time

    **Job Summary** **Duties** - Identify and pursue new sales opportunities through networking, referrals, and market research. - Manage and nurture relationships with existing clients to ensure satisfaction and repeat business. - Negotiate contracts and close deals while maintaining a high level of customer service. - Analyze market trends and competitor...

  • Field Sales Representative

    2 weeks ago

    Niagara Falls, Ontario, Canada SDI Mktg Full time

    Job Description SDI Marketing is hiring outgoing Sales Representatives to work at various locations in "Niagara, ON"POSITION DETAILSCompany: SDI Marketing )Title: Financial Sales RepresentativeDuration: Full TimeLocation: "Niagara, ON"Pay Rate: Hourly + Commission ($35,000-$45,000 annually with the potential to earn more)PROGRAM OVERVIEWAre you passionate...

  • Customer Service/technical Support Representative

    1 week ago

    Niagara Falls, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid) **Job Description**: The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Order Processing Representative

    2 weeks ago

    Niagara Falls, Canada Tecvalco Ltd Full time

    Job description **Order Processing Representative** **Department**: Customer Service Department **Reports to**: Manager of Customer Service **Full time** **Job Summary**: The Order Processing Representative is responsible for processing daily order submissions and ensuring customer satisfaction of product and service delivery. Order Processing...

  • Interim Beauty Team Lead

    2 days ago

    Niagara Falls, Canada Sephora USA, Inc Full time

    A leading beauty retailer in the Niagara Region seeks a Team Lead to manage store operations and ensure outstanding client service. The ideal candidate has 1-3 years' experience in a similar role, excels in client interaction, and demonstrates operational skills in inventory management and visual merchandising. You'll enjoy a collaborative environment,...

  • Brand Representative

    1 week ago

    Niagara Falls, Canada Hyde's Distribution Full time

    * Looking for motivated sales representative to call on our established customer base *We represent both World Wide and well-known brands such as - Zippo - Kodak - Premier Brands - Slush Puppie etc. **Responsibilities include**: - Contacting both existing and new customers via phone and internet throughout Canada daily - Meet minimum monthly sales...