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Customer Service Attendant

3 weeks ago

Port Perry, Canada Hank's Pastries Full time

Job Title: Customer Service Representative

Overview:
Join our team as a Customer Service Representative and be a vital part of our customer-centric approach. We are looking for a dedicated individual who excels in providing exceptional service to our diverse clientele. As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

**Duties**:

- Engage with customers via phone and in person with professionalism and empathy
- Utilize phone etiquette to address customer concerns and provide solutions
- Demonstrate strong communication skills to convey information effectively
- Upsell products or services to enhance customer satisfaction and company revenue
- Provide top-tier customer service by understanding and meeting customer needs
- Analyze customer interactions to improve service quality and efficiency
- Assist in sales processes by promoting products or services effectively

**Requirements**:

- Prior experience in customer service or a related field is advantageous
- Excellent phone etiquette and communication skills are essential
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Familiarity with sales processes is a plus

**Job Types**: Full-time, Part-time

Pay: $16.55-$18.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person