Supervisor, Membership Services

**Job Posting**
**_Supervisor, Membership Services _**
**_YMCA of Eastern Ontario _**

**Kingston
**Employment Category**:Full Time, Permanent

**Hours**:Flexible work schedule, including weekends and evenings

**Compensation**:$44,000 - $49,000 annually
**Benefits and Perks**:We offer an array of total rewards to recognize
- loyalty, longevity, and passion for the work we do, including:

- Paid vacation entitlements that increase with seniority
- Group health and benefits plan
- Generous pension plan with employer matching
- Free YMCA Health & Fitness Membership
- Professional development opportunities
- Employee and Family Assistance Program

**Closing Date**:Immediately

**Our Mission**:
The YMCA in Canada is dedicated to the growth of all persons in spirit,

mind and body, and to their sense of responsibility to each other and to
the global community.

**Our Vision**:
Our values are caring, honesty, respect, responsibility, and inclusiveness.
These are central to our mission, guiding our behaviours, attitudes, and

actions.

**Nature & Scope**:
The Supervisor, Membership Services, provides leadership to the

Membership Services area and promotes a culture of exceptional
customer care. The incumbent will lead a team of representatives in

cultivating a friendly and welcoming atmosphere for members and
guests, ensuring the provision of detailed information on the mission and

activities offered by the YMCA of Eastern Ontario.

**Responsibilities**:

- Demonstrate and promote a strong commitment to serving members

and facility users.
- Lead, manage and motivate a team of Membership Services
- Representatives towards achieving identified goals.
- Responsible for recruitment, onboarding, and scheduling; ensures
- appropriate staffing levels at all times.
- Manage department payroll; assist in the development and oversight of
- budget.
- Maintain a front-line presence and complete administrative duties.
- Handle concerns and complaints from members while enforcing

established policies.
- Plan promotions and implement membership growth initiatives as

assigned by General Manager.
- Ensure the safety and security of YMCA members and participants at all

times.
- Assist in managing Customer Relationship Management software

(Salesforce) with a focus on member database functions, including
registrations, payments, renewals, cancellations, etc.

**Qualifications**:

- Criminal Reference Check (CPIC) including Vulnerable Sector

Check completed not more than 120 days prior to interview, with
- results acceptable to the YMCA of Eastern Ontario
- Current Standard First Aid and CPR level “C”
- College Diploma in a related field or an equivalent combination of

education and experience
- A minimum 5 years of experience in customer service and/or sales
- Strong time management skills
- Excellent written and oral communication skills
- Strong computer skills, including MS Word & Excel and aptitude

with CRM technology

**Competencies**:

- Initiative
- Interpersonal Skills
- Attention to Details
- Problem Solving
- Communication
- We appreciate your interest in a career opportunity with the YMCA of _
- Eastern Ontario. Please note that only those selected for an interview will _
- submit three (3) professional references. _
- The YMCA of Eastern Ontario is committed to an environment that is _
- barrier free. If you require accommodation during the hiring process, _
- please inform us in advance so that we can arrange reasonable and _
- appropriate accommodation. The YMCA of Eastern Ontario values the _
- diversity of people and communities and is committed to excellence and _
- inclusion in our Association. _

**_This position has been posted internally and externally_