Residential Maintenance Manager

**Kipling Group is a full service, multifaceted real estate management organization, catering to large institutional clients, private equity funds and high net worth individuals. Kipling manages all asset classes and through Forest Hill Kipling, manages multi-family residential and condominium properties.**

**The objective of Forest Hill Kipling is to re-define residential property management in Canada through superior resident satisfaction and innovation in marketing, leasing and property operations.**

The Building Maintenance Manager is important to the successful operation of a residential property and is responsible for the physical maintenance of the property(s) and surrounding property and daily management and training of support staff. The Building Maintenance Manager must have a service-oriented approach, excellent communication skills, and work flexible hours including month-end and on-call emergency requirements. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

This will be a live-out role and you will be required to be on call and available to work on weekends if needed. In this role, you will be responsible for property maintenance including building mechanical systems, administrative duties and showing of vacant suites.

**Responsibilities**

**Customer Service**:

- Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs
- Maintain an overall focus on enhancing the customer experience
- Foster a strong customer service culture amongst all staff
- Promote a strong sense of community

**Management and Administration**:

- Lead on-site Maintenance staff and manage daily maintenance activities at property
- Manage vendors on-site and oversee suite turnovers for property
- Ensure the efficient and profitable operation of the property by issuing and tracking work and purchase orders, and monitoring expenses and budgets
- Complete thorough orientation and training of new staff, if required, according to established policies and procedures
- Ensure a thorough knowledge and understanding of emergency procedures including fire, flood and mold remediation for all staff
- Maintain all logs and safety checks
- Ensure the effective monitoring and control of all building access including key locks and electronic systems
- Ensure all mechanical and exit doors are secure and properly functioning at all times. Secure recreation areas, locker rooms and other common element areas at prescribed times
- Maintain a clean and orderly office at all times
- Maintain and store maintenance supplies and complete regular inventories. Order supplies as necessary to ensure the proper operation of the property
- Maintain appliance inventory
- Be familiar with and adhere to the company’s Health and Safety policy
- Wear prescribed Personal Protective Equipment (PPE) when required to do so
- Ensure all vendors and contractors comply with the established Health and Safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property Manager

**Maintenance**
- Have a thorough knowledge and understanding of all building systems (BAS, pumps, emergency generators, HVAC, boilers, chillers, sprinklers etc.) and an ability to complete minor maintenance and repairs
- Ensure completion of maintenance repairs on a timely basis to ensure resident satisfaction and safety (within 24-48 hours)
- Ensure completion of minor suite renovations or upgrade work including painting and general carpentry
- Ensure completion of general maintenance in parking garages/lots, mechanical rooms, rooftops and other common areas
- Coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
- Oversee work completed by fire and life safety systems contractors to ensure required maintenance and repairs are completed properly
- Supervise staff, service providers and contractors and oversee quality of work performed
- Perform snow removal duties and complete sand and salt logs
- Replace light bulbs in all common and exterior areas as required
- Complete waste and recycling duties on established pick-up days and maintain a positive working relationship with City workers or contracted vendors
- Carry out additional duties as required.

**Cleaning**
- Manage, maintain and schedule staff and/or 3rd party vendors to ensure property, grounds, and vacant suites are kept clean in accordance with company standards
- Perform cleaning duties according to established standards and frequencies when support staff/ and or 3rd party vendors are not on duty
- Ensure a complete knowledge and safe handling of cleaning materials (WHMIS), and ensure all contractors and vend