Chargeback Analyst

2 weeks ago

Toronto, Canada SnapTravel Full time

**About Us**

Snapcommerce provides access for everyone to experience more of what life has to offer, whatever their income or circumstance.

We solve real-world problems in fintech, travel, and eCommerce as we help our millions of customers spend less and save more. We have raised over $100MM to date and have driven over $1B in sales since the release of our first product (SnapTravel) in 2016. Our growth and impact are a testament to the work and dedication of our 200+ person team around the world.

We are constantly innovating, building, and iterating. We use data to help us move fast and make decisions. We have an open and transparent culture where everyone has access to information empowering them to be an owner. We are all one team and you will find everyone here is willing to help each other work towards a common goal. You can read more about our company values from our CEO here - Core Values.

Employee well-being is a top priority. Whether it’s access to physical/mental health services, competitive compensation, unlimited vacation, or our remote-first work environment - we provide flexible benefits that reflect our employee-first culture and our commitment to a healthy work-life integration.

For highly motivated self-starters, Snapcommerce accelerates your career growth and unlocks your potential through the people, work, and programs it has to offer. Come join us to make an impact in your career and in the world.

**About the Role**

We are looking for a

**Challenges You'll Solve**:

- Proactively monitor the “friendly fraud” chargeback queue and assess whether to dispute or accept each case based on the circumstances and company policy
- Compile compelling evidence for all disputed cases, leveraging automation as appropriate
- Interact with customers, banks, and other service providers to resolve disputes as appropriate
- Identify chargeback trends and recommend product and/or process improvements to reduce chargebacks
- Assist with specialized reporting and tasks as requested

**About You**:

- At least 1 year of hands-on representment experience
- Strong sense of ownership, urgency, and diligence towards the mitigation of loss from chargebacks
- Strong critical thinking know-how, including the being able to draw conclusions about how systems and processes contribute to chargebacks
- Effective verbal and written communication, including effective listening and the knowledge of how to present findings and recommendations
- Completed post-secondary education in Business Administration or related major preferred

**We Believe in Equal Opportunity**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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