Membership Coordinator

**Overview**

**Position Summary - Purpose of role**:
The Membership Services Coordinator provides support to members and public regarding ADRIA membership fees, policies, processes, benefits, products and services. Duties include: Directory administration, Designations administration, supporting webinars and meetings, maintaining PayPal reports, providing assistance to Finance or other departments as needed and assisting with projects to support ADRIA initiatives.

**Job Information**
Job Title: Membership Coordinator
Location: Edmonton

Job type: Hybrid
Full or Part-Time: Part Time
Hours of Work: 25 hours per week
Closing Date: June 27th, 2025

**Key Responsibilities**:
**Membership Services**
- Provide information to members and public regarding Membership fees, directory, policies, etc.
- Liaise with members for any inquiries and requirements.
- This is a membership facing role.

**Designation and Directory Administration**
- Proper records keeping of designation documents.

**Webinars, Meetings and Conferences**
- Set up calendar invites, meeting links (Zoom or other), tickets etc.
- Participate in ADRIA working teams as needed to support projects and tasks for ADRIA Webinars, meetings or conferences

**Reporting**

The Membership Services Coordinator reports to the Executive Director.

**Responsibilities**
- Serve as the primary point of contact for members, addressing inquiries and providing exceptional customer support.
- Maintain accurate records of member information using computerized systems.
- Assist in organizing membership events and activities to enhance member engagement.
- Utilize phone systems to communicate with members and provide timely responses to their needs.
- Collaborate with other departments to ensure seamless service delivery to members.

**Skills**
- Grade 12 with combination of post-secondary education and work experience (minimum 3 years) working in a professional office setting
- Excellent, verbal, written and interpersonal communication
- Excellent customer service/client care skills
- Strong organizational skills with ability to prioritize work and meet timelines
- High degree of attention to detail and accuracy
- Organizational skills with ability to plan ahead and multi-task
- Proactive and a self-starter
- Understanding of confidentiality in professional and legislated context
- Excellent working knowledge of office equipment (computer, database systems and software, copier/fax)
- Proficient with Microsoft Office Suite, Word, Excel, PowerPoint, Outlook
- Proficiency/ experience working with websites/ using web-based programs such as WordPress, Vimieo, Zoom, LearnDash, WooCommerce etc.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Excellent customer service skills, with a focus on building positive relationships with members.
- Previous experience in customer support roles is preferred.
- Join us in this rewarding position where you can make a significant impact on our members' experiences while developing your professional skills in a supportive environment

**Key Performance Criteria**:

- Work is consistently completed accurately and within timelines
- Positive feedback from membership, Executive Director, Staff, Members and internal or external stakeholders
- Records and materials are continuously updated, complete and accessible to Executive Director, Board and Members as needed
- Executive Director is kept apprised of work progress and copied on communications

**Job Type**: Part-time

Pay: From $25.00 per hour

Expected hours: 25 per week

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edmonton, AB T6B 2X9

Application deadline: 2025-06-27
Expected start date: 2025-07-07