Sales Operations Specialist

3 days ago

New Tecumseth, Canada Oetiker Full time

Company Description

**Job Description**:
Click here for job summary or copy & paste link below

**Position Summary**

Responsible for sales administration, contract review and sales support. Key activities include managing quotations, contracts, PPAP requests, pricing, account adjustments, customer Masterfile's, reporting and part number management. Daily interaction with customers, sales staff, internal departments and intercompany business units.

**Essential Functions**

Preparation and submission of quotations, including price creation, margin review and tracking
- Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
- Manage pricing files, and analysis, surcharge and rebate agreements
- Review and process account adjustments
- Manage part number files, create BOM and communicate special instructions
- Manage and maintain Customer Master Data in CRM & ERP
- Coordinate credit approval / credit limits with the Finance Department
- Understand customer requirements, receive and manage correspondence (RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
- Inside support for sales engineers
- Resolution of issues with Customers
- Manage and track won/lost business and update, participate and help develop sales forecast
- General administrative duties
- Review, track & control Customer Specific Requirements
- Awareness and participation in OPS initiatives
- Ensure compliance with all applicable safety and environmental regulations
- Compliance to the Oetiker Management Manual - IATF 16949 & ISO 14001 EMS requirements

**Qualifications**:
**Knowledge, Skills, Abilities**
- Administrative and computer skills required (MS Office and CRM/ERP software)
- Detail oriented and good communication Skills (Interpersonal and Business Writing Skills)
- Product Knowledge and desire to learn
- Ability to work independently without supervision
- Good problem solving skills
- Knowledge of IATF 16949

**Education/Experience**
- College Diploma / Degree in Business Administration (preferred)
- 2-3 years of Sales administration, customer service or related is preferred
- Automotive OEM experience an asset
- Additional languages (Spanish or Portuguese) an asset

Additional Information

Oetiker Limited is an equal opportunity employer.

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