Freight Coordinator

1 week ago

Richmond, Canada J-LINK TRANSPORTATION LTD. Full time

**Job description**

The IMPORT COORDINATOR is responsible for cargo coming into the country by all modes of transport. They will provide customer service, perform invoicing and communicate with vendors, shippers, carriers and the CBSA to ensure shipment(s) are handled with excellent attention to detail from start to finish.

**DUTIES & RESPONSIBILITIES**:

- Performs efficiently “break down” of consolidated freight shipments imported into the country - compiles master bills of lading and breaks down consolidation into house bills of lading.
- Verifies system-generated information with actual documents to ensure accuracy.
- Maintains files which include but is not limited to opening the file, entering and updating online systems with applicable data elements, pre-alerting the customer, billing the file within 5 days of the arrival of cargo at Port inland CY / ICD or Airport, issuing applicable forms and documents, and closing the file.
- Handles accounting processes, investigates rate discrepancies, monitors Accounts Receivable and files documents.
- Communicates clearly, timely and effectively with overseas offices, agents, customs brokers, customers and domestic vendors.
- Issues arrival notices, distributes documentation, tracks shipment movement from origin to destination (which may involve arranging release and delivery at the destination according to customer requirements), proactively communicates status of shipments and processes “exceptions” (cargo delays, split shipments, etc.).
- Coordinates transfer and clearance of cargo in a timely manner.
- Processes claims in case of damaged or lost cargo (in conjunction with their direct supervisor).
- Performs data entry accurately and within the required timeframe, including the submission of the e-Manifest House Bill and other data required by CBSA or other government departments.
- Assists other departments as necessary to balance departmental workloads.
- Understands and complies with all Company Policies & Procedures including Health & Safety.

**REQUIREMENTS**:
Skill Factors:

- High School Diploma.
- Two (2) years previous Import experience in the Freight Forwarding industry.
- Excellent interpersonal skills for interaction with customers and prospective business.
- Accurate data entry skills.
- Ability to learn new processes quickly.
- Ability to fluently read, write, and speak English.
- Proficiency in IT systems, such as MS Office, Google Doc / Sheet and standard CRM
- Free comfortable to communicate with Chinese Mandarin.

Effort Factors:

- Ability to identify and troubleshoot problems to determine resolution.
- Strong organizational and follow-up skills.
- Ability to work independently with little supervision.
- Effective time management - ability to manage self, time and priorities.

**Job Types**: Full-time, Permanent

Pay: $18.00-$28.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Import Freight Coordinator: 1 year (preferred)

**Language**:

- both English and Chinese (preferred)

Work Location: In person

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