Front Desk Agent/relief Night Audit

5 days ago

Victoria, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent/Relief Night Audit will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This position will also include relieving the Night Audit team as needed.

**Responsibilities**:

- Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

**As Relief Night Audit**:

- Runs all Night Audit reports and reports to Front Office Manager, General Manager and Accounting office when discrepancies are found
- Posts any late charges not posted on previous shift
- Completes Food & Beverage Audit, keys in journal entries
- Completes credit card and city ledger sequence
- Coordinates and completes back-up
- Runs night audit sequence
- Delivers audit materials to Accounting Office
- Completes daily sales & labour report
- Completes gratuities porterage distribution report on a daily basis
- Completes daily room pick up & forecast reports
- Other duties as required

**Skills/Knowledge/Experience**:

- Minimum 1 year experience in similar position preferred
- Secondary School Diploma
- Advanced communication, interpersonal, and customer service skills
- Technical aptitude
- Proficient in the use of MS Office Suite
- Professional appearance and attitude
- Bondable
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends, holidays, and some overnight shifts

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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