Operations Excellence Manager

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**About the role**:
**What you’re responsible for**:
The Operations Excellence Manager plays a pivotal role in driving efficiency, standardization, and strategic execution across OSL Direct division to enhance business performance and operational success.

**Primary responsibilities include**:

- Manage team of Field Support Coordinators ensuring high performance standards
- Find and address Interdepartmental gaps, maximize output and ensure business continuity
- Scale, Standardize, Document SOPs, with continuous process improvements and optimization
- Collaborate with leadership to determine ongoing strategic action plans that support all key business objectives
- Implement performance management processes and operational enhancements
- Lead project management efforts, working closely with cross-functional teams
- Event coordination and execution for key sales events and initiatives
- Oversee sales quality, ensuring compliance with client-defined ethics and coaching standards
- Partner with client and internal teams to establish and manage sales operations priorities
- Ensure smooth adoption of corporate initiatives, system updates, and policy changes

**To be successful and join our team**:

- Deep knowledge of the OSL Direct business framework and operations
- Strong ability to manage time and prioritize tasks effectively in a fast-paced environment
- Proficiency in data analytics and performance tracking
- Solid foundation in sales strategies and customer service best practices
- Demonstrated success in leading high-performing teams that consistently exceed targets
- Experience in providing operational support to sales teams
- Excellent interpersonal, communication, and presentation skills
- Exceptional organizational skills with a problem-solving mindset
- Ability to manage multiple projects simultaneously while ensuring seamless execution
- Strong stakeholder management and collaboration abilities
- Advanced practical expertise in Microsoft Excel and PowerPoint
- Post-secondary education in Business, Marketing, or a related field is an asset

**What we offer**:

- A competitive base salary of $70-80K plus bonus
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

**Interview Process**:

- **Step 1**: If your profile is a match, we will invite you for a first conversation with the recruiter
- ** Step 2**: The next step is an in-person interview with the hiring manager
- ** Step 3**: The final step is a virtual interview with the Director of Operations Excellence

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.