Customer Service Representative

**About Ampco**:
AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 63,000 square-foot facility in Coquitlam, British Columbia. A privately owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide-format digital graphics, and membrane switches for companies worldwide.

AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering, and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.

AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations, and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you

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**Position Summary**:
As a Customer Service Representative at Ampco, you will play a key role in ensuring customer satisfaction by managing the order flow from initial request to final delivery. Working closely with the Sales Department, Production, and Quality Assurance teams, you will act as a central point of contact for both customers and internal stakeholders. Your responsibility will be to ensure accuracy, provide updates, and resolve any issues that may arise throughout the order process. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

**Key Responsibilities**:

- Serve as the first point of contact for the Sales Department, assisting Customers, Account Executives, and the VP, of Sales & Marketing to ensure orders are processed accurately and efficiently.
- Receive and review orders from Customers and Account Executives; ensure all necessary information is complete and input orders into Syteline ERP.
- Offer creative recommendations to improve order flow processes and system efficiency.
- Prepare and submit customer quotations based on approvals from the Account Executive or VP of sales & Marketing.
- Regularly communicate with the production team to track the status of customer orders and provide timely updates to customers.
- Ensure orders are shipped according to customer requirements, and promptly notify customers of any delays.
- Address routine customer complaints, and escalate more complex issues to the Account Executive when necessary.
- Notify the Quality Assurance department of customer complaints or deviations and input Non-Conformances into the Syteline ERP as needed.
- Assist with customer invoice queries and forward relevant information to the Accounting department.
- Attend and actively participate in Sales/Production meetings.
- Maintain accurate and up-to-date customer data.
- Ability to clearly understand and communicate customer requirements to the Production department, ensuring that all products meet the necessary specifications and customer expectations.
- Continuously improve order flow processes to ensure efficient and error-free submissions to the Production department.
- Foster cooperative relationships with other departments to ensure customer satisfaction and on-time delivery of finished products.

**What You Bring to Ampco**:

- A strong background in customer service, with proven experience in a customer-facing role.
- Exceptional communication skills, both verbal and written, to effectively interact with customers and team members.
- Excellent problem-solving abilities, with a focus on finding solutions and improving processes.
- A proactive approach to streamlining workflows and increasing efficiency.
- Patience and composure, with the ability to maintain a calm demeanor under pressure.
- Strong time management skills, with the ability to thrive in a fast-paced environment and prioritize multiple tasks.
- Highly organized, with the ability to work independently and manage your workload with mínimal supervision.
- Team-oriented, fostering collaborative relationships with other departments to ensure smooth operations.
- A solutions-focused mindset, always looking for ways to resolve issues and enhance customer satisfaction.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- A strong work ethic, self-motivated, and driven to succeed.

**Explore the Perks of Joining Ampco**:

- Competitive wages that reflect your skills and dedication
- Enjoyable company events to build connections and unwind
- Convenient access to an on-site gym for your fitness needs
- Free on-site parking for hassle-free commuting
- Comprehensive extended health