Customer Service Representative, Discovery Harbour

Mid Island Liquor is looking for a part-time and a full-time Customer Service Representative at our Discovery Harbour Liquor Store in Campbell River, BC.

**Who we are**:
Mid Island Co-op is a different kind of business. If you’re a member, you’re an owner. We don’t have a head office somewhere else or shareholders who aren’t members, and all our profits stay right here on Vancouver Island. We support and invest in our community because we live here too. We give back to local charities, community organizations, and provide education award programs. With gas bars and liquor stores located throughout Central and Northern Vancouver Island, we pride ourselves on providing quality services and products to our customers. Come in and see what we’re all about

**What you’ll do**:
The Customer Service Representative, Liquor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Serving it Right training, provincial legislation, company policies, procedures and standards.
- Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
- Orders, receives and displays merchandise as directed.
- Processes register transactions, refunds and returns, activates gift cards.
- Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
- Cleans spills and display fixtures to ensure a neat and organized store is maintained
- Ensures sales floor and back stock are area clean of cardboard and debris.
- Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager.
- Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes.
- Promotes the prevention of robbery and violence in the workplace.
- Performs and follows all aspects of cash handling policies and procedures.
- Performs all aspects of opening and closing duties.

**Who you are**:
You are looking for a career in Customer Service and:

- You are available to work evenings and weekends
- You have a Grade 12 education or acceptable combination of education and experience
- You have basic receiving ordering and merchandising skills
- You have strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
- You have a current Serving it Right certification, or are willing to get certified prior to your first day.
- You are a team player with strong communication skills
- You are physically able to lift, push, and pull up to 50 lbs
- We would prefer you to have retail experience and/or specific retail liquor experience
- You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-matched pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note that all positions require a criminal background check, and our safety-sensitive positions will require pre-employment alcohol and substance testing. All background checks and pre-employment alcohol and substance tests will be paid for by Mid Island Co-op.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 8-40 per week

**Salary**: From $17.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location