Program Manager

2 weeks ago

Quebec City, Canada Engage2Excel Full time

Training and work will be done remotely unless advised otherwise.

**MAJOR RESPONSIBILITIES/DUTIES**:

- Responsible for the day-to-day customer satisfaction of existing accounts. Interacts with program owners, contacts and recipients with problem solving and issue resolutions.
- Data file involvement - monitors timeliness of data, discuss questions/issues with customer regarding data changes, error reporting, etc.
- Performance reporting - gather info and stats for presentation to customers on status of program.
- Resolves call center escalations.
- Proof customer invoices for accuracy.
- Manage product replacements and substitutions and works with customer on approvals, reorders, etc. Authority to change or release orders to productions/purchasing.
- Other administrative duties as assigned pertaining to customer accounts.

**WHAT TO BRING TO THE TABLE**:

- College degree required
- 1+ year of customer service experience required with proven ability to deliver a high degree of customer satisfaction.
- Must be able to speak French and English (this is an absolute requisite)
- Proficient in use of Microsoft, specifically Word, Excel and Outlook.
- Requires excellent verbal and written communication skills.
- Must be team-oriented and be able to work in a fast-paced, prioritization skills required.
- Works with confidential data. An average degree of discretion is required.
- Ability to handle situations in a calm, objective manner. High degree of tact and diplomacy required since dealing directly with callers in potential demanding and difficult situations.
- Problem solving, analytical skills and discretionary judgement are necessary in making decisions.

This is an exceptional opportunity, for the right person, to work for a great company that offers leading recognition solutions with a full range of benefits.

**Job Types**: Full-time, Regular (7.5 hours per day)

**Other Benefits**:
Company organized ongoing social activities, offer a complete group insurance plan, RRSP, work-life balance, flexible PTO, sick days, possibility to access to an on-site gym, ongoing training & development programs, discounted or free food, Employee and Family Assistance Program, on-site parking, casual dress code, and many more.

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