General Manager

Richview Manor, located in Maple, Ontario is a 137-bed retirement home dedicated to positively enriching the lives of our residents in partnership with UniversalCare, our family members, valued employees and community partners.

Our team is currently hiring for a permanent full-time General Manager. We offer competitive wages and benefits which include health/dental, paid vacation and retirement benefits, along with an opportunity to grow your career with an employer of choice.

Reporting to the Director of Operations, the General Manager position is a critical role with overall accountability for resident experience, operations management and performance of the home.

**As part of our team, your role as a General Manager contributes to our resident experiences in the following ways**:

- Planning, coordinating, directing and monitoring effectiveness of all operational activities of the home, ensuring those activities are aligned to the home’s strategic plan, mission and values.
- Ensures compliance with all relevant legislation including but not limited to: Ministry Acts, regulations, policies and procedures, directives and collective agreements.
- Overseeing payroll, recruitment, employee and labour relations, benefits, onboarding, occupational and non-occupational injury/illness, performance management, training, education and other people related functions.
- Establishes marketing objectives for the home and sets weekly and monthly sales targets to facilitate optimal occupancy.
- Manages sales activities related to lead management, including sourcing and managing leads, responding to inquiries and conducting tours for prospective residents.
- Providing leadership and direction to ensure all aspects of a Quality and Risk Management Improvement Program are carried out in alignment with the home’s strategic plan.
- Responds promptly to address concerns of residents and family members, mediates appropriate responses to those concerns and implements action plans.
- Provides financial leadership by managing and monitoring budgets and fiscal plans. Take appropriate action where variances are identified to bring expenditures in line within the budget.
- Acts in a leadership capacity to ensure that employees provide optimal care for residents and foster positive customer service with all residents and family members in their day-to-day work.
- Maintains an organized system of records management, which includes collection, access, storage, retention and destruction of records, financials and trust accounts.
- Ensures that all required committees are properly functioning.
- Seeks opportunities and networks, effectively builds positive relations with external stakeholders and community partners, as appropriate.
- Works in accordance with the organization's Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
- Performs other duties as assigned.

**Qualifications**:

- Must have a minimum of three (3) years working experience in a managerial or supervisor capacity in a healthcare setting, preferably with retirement.
- Sound knowledge of the Retirement Home Act and other relevant regulations and legislation.
- Must have demonstrated supervisory and leadership abilities (e.g., people management, marketing, finance, labour relations and departmental coordination).
- Strong relationship building abilities and highly proficient planning and organizing skills.
- Must posses excellent written and oral communication skills.
- Proficiency with Microsoft Office and other computerized documentation systems.
- All applicants must successfully pass the prescribed Vulnerable Sector check.
- Have a passion to promote person-centered care and work with the senior population.

**If you are passionate about contributing to a multi-disciplinary team that is committed to making a difference to the lives of our residents than we would love to speak to you about this great opportunity.**
- In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Licence/Certification:

- Canadian residency or valid Canadian work permit (required)

Work Location: In person