Field Service Technician

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

**Responsibilities**:

- Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem.
- Performs reactive/proactive Preventive Maintenance as assigned
- Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management
- Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem
- Logs and tracks all service order activity in CRM, maintains history records and related problem documentation
- Consults with advanced team members and their liaisons to understand software and hardware errors
- Notifies appropriate internal personnel of issues at a particular account
- Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
- Manages parts per the parts management policy and procedures
- Performs other duties as assigned

**Qualifications**:

- Must be flexible with shift coverage in a 24x7 environment
- Associates degree in computer related field or equivalent experience preferred
- Must possess and maintain a valid driver's license and meet BD's auto safety standards
- Excellent verbal and written customer service, telephone, troubleshooting and communication skills
- Must be able to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting
- Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis
- For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment. Requests for accommodation will be considered pursuant to applicable law._

**Why join us?**

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
- Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight_

PDN

**Primary Work Location**:
CAN Mississauga - Millcreek Drive
**Additional Locations**:
**Work Shift**: