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Patrol Manager
2 weeks ago
Organizational Unit - University of Victoria -> VP Finance and Operations -> Campus Security Services - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 11 August 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1 - Salary Grade - $79,376.00 - $103,243.00 - Additional Posting Information - N/A - Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. - Classification - SG12 - Employee Group: - PEA - Regular - # of Hires Needed - 1 - Category - General Management - About this Opportunity The role is responsible for a wide variety of responsibilities in areas such as emergency and crisis response, incident management. The Patrol Manager will ensure follow up and timely reporting of issues of risk and liability. This position will ensure that all clients receive a high level of service excellence. The Patrol Manager is the first after-hours response for Security Officers who may be reporting or dealing with urgent security matters, engaging facilities partners and/or addressing urgent staffing or scheduling needs according to departmental guidelines. The Patrol Manager is responsible for a team of security personnel as the manager on shift ensuring effective and efficient client service during emergency situations, during response to complex requests for assistance, and identifying proactive prevention strategies related to security and safety programming. Strong organizational and communication skills in a variety of platforms are highly valued, along with experience in emergency or crisis situations. This opportunity is suited for individuals who are passionate about creating and maintaining a safe learning and working environment, contributing significantly to the university's mission of excellence, grounded in a commitment to equity, diversity, cultural safety, and inclusion. **The salary range for this position is**: - **Recruitment range: $79,376- $87,518 starting salary** determined by the PEA Collective Agreement. - **Performance range: $103,243** salary range ceiling is available through annual performance increases. - Job Summary Reporting to the Security Manager, the Patrol Manager is one of four front-line positions having leadership responsibilities for all security matters on campus. In cooperation with Campus Security Services senior leadership team, the Patrol Manager will work alongside Security Officers on shift to provide direct supervision and support. The Patrol Manager will have wide responsibilities in areas such as emergency and crisis response, incident management and follow up and timely reporting of issues of risk and liability. This position will ensure that all clients receive a high level of service excellence. The Patrol Manager works a rotating shift consisting of two day shifts up to 12 hours, two night shifts up to 12 hours followed by four days off. This position acts as the first after-hours response for Security Officers who may be reporting or dealing with urgent security issues, facilities issues and/or staffing or scheduling issues and responds as per departmental guidelines. The Patrol Manager also reviews incident reports for follow up. This position will be exposed to traumatic incidents and information related to both general and self - directed violence. - Job Requirements A minimum of an undergraduate degree, preferably in a related field (e.g. Conflict Resolution, Social Work, Criminology) and a minimum of 4 (four) years of professional experience in related work, including: - Crisis and/or emergency response (preferably in a Post Secondary context) - Hiring, training, and supervising of staff (preferably in a unionized environment) - Working with young adult populations (aged 18-24) on both an individual and communities basis. - Knowledge of the international, federal, and provincial regulations related to security. An equivalent combination of education, training and/or experience may be considered. This position requires: - A proven ability to respond to, triage and manage critical incidents. - Good judgement and responsiveness in situations of conflict or crisis. - High level of self-awareness and established self-care practices. - Ability to work in a highly collaborative environment both as part of a team and independently. - Superior leadership and supervisory skills; ability to lead and motivate teams of Security Officers. - Solid communication and interpersonal skills, including ability to interact with internal and external stakeholders and authorities in the context of a critical incident or traumatic event, as well as investigations. - Strong administrative skills, including incident and report writing, information and records management. - Openness and the ability to work effectively with a diverse population. - Flexibility and ability to adapt to a changing and dynamic environment. - Understanding of and commitm
