Customer Service Representative

1 week ago

Quebec Province, Canada Brenntag Full time

**CUSTOMER SERVICE REPRESENTATIVE**:
Our team in **Lachine** currently has an opening for a **Customer Service Representative**

**YOUR ROLE & RESPONSIBILITIES**:
**Job Summary**:

- Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate and local policies.
- Performs the role in a manner that is reflective of Brenntag’s Core Values, within regulatory requirements and company policies, programs, and expectations;
- Liaise with others from within the team to ensure customer expectations are met (eliminate errors and provide customer satisfaction, enter price sheets, fax customer’s prices, credits/rebills).
- Answer customer enquiries and provide accurate requested information.
- Participate in the Outbound Call program and make outbound sales calls based on pre-determined criteria.
- Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders;
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience (i.e. upselling activities and promotion of specialized services);
- Works closely with the Sales Team to build relationships with customers;
- Identifies additional customer needs and potential opportunities through effective information-gathering techniques and communicates these findings to appropriate internal parties;
- Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution;
- Understands the resources within the business to be an effective problem solver;
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required;
- Account set-ups and maintenance
- Completes administrative tasks and special projects as assigned by the Customer Service Manager.

**YOUR PROFILE**:
**Education and Experience**:

- Post-Secondary Education; College Diploma in Business or equivalent would be preferred
- Previous experience in customer service and/or business administration role (1-3 years)
- Sound skills in the use of Microsoft Excel, Word, and PowerPoint
- Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
- Strong communication and interpersonal skills
- Strong attention to detail and time management skills
- Bilingual (French/English)

**OUR OFFER**:
**INTERESTED?**:

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