Customer Service Representative

2 weeks ago

Quebec City, Canada Impelsys Private Limited Full time

Customer Service Representative Responsibilities
- Handle high amounts of incoming calls
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers

Customer Service Representative Requirements
- Some proven customer support experience or experience as a client service representative is _preferred_
- Strong phone administration skills and active listening capabilities
- Ability to work independently and as a member of various teams and committees
- Strong attention to detail
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Experience with iOS and MacOS
- Ability to work nights & some weekends
- 2 pm - 11 pm CT, 10 am - 8 pm CT

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