Change Management Consultant

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

The Retirement Operations Change Management and Learning Centre of Excellence is seeking a Change Management Consultant to work in collaboration with Project Management and Operations leaders to support end-user adoption across a global portfolio of transformational initiatives. This role will support global enterprise change initiatives, responsible for strategically designing, developing, and implementing tailored change management strategies and plans to drive change commitment from awareness through to buy-in.

**Responsibilities**:

- Develop comprehensive change management strategies and plans in collaboration with Operations, Sales/Distribution, Communications and Training.
- Conduct stakeholder assessments to determine the degree of stakeholder commitment, relative to the needs of the program, to inform how best to drive leadership and stakeholder commitment
- Consistently conduct change impact assessments to inform the change management approach, while providing guidance to program and business leadership regarding the stakeholder impact of any planned change
- Identify potential people
- risks and anticipated points of resistance. Leverage insights to develop mitigation strategies and plan to proactively address the stakeholder resistance.
- Collaborate effectively with global stakeholders, project team members, vendors, shared services, and others to deliver quality solutions within project deadlines; remotely manage relationships.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Understanding of the project management lifecycle, in both waterfall and agile project methodologies
- Experience leading transformation leveraging Kotter, Prosci or internal proprietary change management frameworks
- Proven track-record of introducing change management as a discipline across senior leadership, people managers and stakeholders
- Ability to quantitively define and measure change readiness across unique stakeholder groups to track organizational awareness, understanding and adoption over time
- Strong collaboration and relationship management skills; ability to work effectively with others to set goals, resolve problem, and make decisions that improve organizational effectiveness.
- Demonstrated sense of urgency and dedication to project timelines. Skills include time management and organization skills; ability to prioritize multiple initiatives and re-adjust priorities, develop a work schedule, monitor progress towards goals, and track details/data /information/activities effectively.
- Exceptional listening skills and ability to synthesize information and develop appropriate actions
- Strong influencing and negotiation skills.
- Financial Services experience is an asset
- A Bachelor’s degree or equivalent experience is required
- Prosci and / or Certified Change Management Professional designations are an asset

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer