Customer Service Representative

7 days ago

Spruce Grove, Canada Fix Auto Spruce Grove Full time

**Job Overview**

**Responsibilities**
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Make follow up phone calls to customers, insurance companies, and outside vendors.
- Completes general administrative duties as required
- Maintain accurate records of customer interactions and transactions through data entry.
- Communicate effectively with customers to ensure their concerns are addressed promptly.
- Upsell products and services where appropriate to enhance the customer experience.
- Payment Processing
- Demonstrate excellent phone etiquette while interacting with customers.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Safety Focused

**Experience**
- Previous experience in customer service or a related field is preferred.
- Proficiency in data entry and familiarity with Computer systems.
- Strong analytical skills to assess customer needs effectively.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure while maintaining a positive attitude.
- Experience in sales or upselling techniques is advantageous.

**Requirements**:

- Knowledge of the insurance industry is considered an asset
- Knowledge of auto body industry is considered and asset
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Strong work ethic and positive team attitude
- Professional appearance and manners
- Valid Drivers Licence with clean abstract

**We offer a great work environment with;**
- Competitive Compensation based on skills and experience
- Comprehensive Benefits which included health and dental plan after three months
- Great Team in an up-to-date facility
- Monday to Friday Operation
- Monthly Team Lunch
- Team Member Discounts

If you meet the qualification outline in this posting, please submit your resume and cover letter with salary expectations.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- What is your expected salary for this role?

**Experience**:

- Customer Service: 2 years (preferred)

Licence/Certification:

- Drivers Licence (preferred)

Work Location: In person

Application deadline: 2024-12-09

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