General Manager

14 hours ago

Pickering, Canada Chartwell Retirement Residences Full time

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country**

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Pickering City Centre Retirement Residence truly feel at home and enjoy a great day every day.

**Our General Managers are accountable to**:
**Manage Talent**:

- Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
- Build a strong team: sources, selects and onboards key talent;
- Actively plan for succession;
- Develop employees: coaches and manages performance.

**Drive Results**:

- Expect personal accountability
- Recognize and rewards results
- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

**Lead and Influence**:

- Lead culture;
- Engage employees.

**Ensure Commitment to Service Excellence**:

- Align with our RESPECT values;
- Communicate the importance of looking through the lens of the customer.
- Experience in a the Retirement Living, Hospitality, or another relevant sector;
- Minimum of 3-5 years’ experience in a leadership role;
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
- Demonstrated decision-making, problem-solving, and budget management skills.

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