Hybrid Service Desk Analyst

2 weeks ago

Regina, Canada Visionpool Business Services Full time

Visionpool Business Services is hiring a
**HYBRID**
**S**
**_ervice Desk Technical Analyst _**:

- who resides in the_
**MONCTON, MISSISSAUGA, KANATA, EDMONTON AND CALGARY AREA**
**S**

**Responsibilities**:

- Assist staff face to face, virtually, by phone or chat
- Resolve issues with technology through one-on-one interactions
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Develop documentation for common issues
- Provides 'in incident' phone and report support as part of the service desk
- Performs day-to-day support and monitoring of technologies and solutions
- Investigates, analyzes, and responds to incidents

**Qualifications**:

- An Undergraduate Degree in Computer Science, Engineering or Mathematics
- Minimum 3 years Service Desk
- Comfortable with a variety of basic software solutions
- Demonstrated ability and willingness to learn new tools
- Demonstrated knowledge of updating and using a knowledge base
- Demonstrated knowledge of computer systems, analysis techniques, and ITIL processes
- Demonstrated in-depth knowledge of common software and operating systems
- Demonstrated knowledge of computer hardware and peripherals
- Demonstrated knowledge of iPhone and Android devices

**Assets**:

- Bilingual
- Ability to work late
- O365 experience/knowledge
- Windows 11 experience/knowledge
- Service Now experience/knowledge

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